Roger Reynolds Email and Phone Number

- Drive business growth and development for cloud contact center platform redefining customer experience (CX) by diligently completing approximately 50 cold calls daily, engaging prospects, and booking meetings.- Leverage email, phone, and LinkedIn to identify / evaluate new business prospects and cultivate relationships.- Coordinate with cross-functional teams and maintain detailed documentation to improve customer experience.

- Reached out to VIPs actively to generate new deposits, securing up to $1.7M/month for Barstool Sportsbook and iCasino.- Managed and maintained VIP player accounts, harnessing opportunities to build additional account value, such as following up with targeted promotional offerings and hosting interactive live events.- Utilized customer relationship management (CRM) software to maintain accurate, organized records.

- Fielded 6,735 Barstool Sportsbook customer support interactions through multiple channels to consistently achieve 5-star customer survey results.- Delivered compassionate, reassuring service to enhance customer loyalty and de-escalate conflicts while investigating, troubleshooting, and resolving concerns; provided expert rule, regulation, and process guidance.- Coached, mentored, and trained new hires, instilling customer service best practices.