With over 20 years in the IT industry, I bring extensive expertise in Information Security, IT service management, and team leadership. Passionate about people and processes, I prioritize strong, engaging relationships to drive impactful, secure solutions that align with business goals and evolving industry standards.I am a CISM-certified professional, underscoring my commitment to the highest standards in security management. I specialize in delivering high-quality, cost-effective IT and Information Security services, fostering environments that balance operational efficiency with strategic security. My experience spans large-scale IT infrastructure and smaller, dynamic environments, where I’ve managed teams, optimized processes, and led transformative initiatives in cybersecurity, risk management, compliance, and service delivery.A graduate of the Dale Carnegie Leadership and Communication program, I am recognized for an approachable yet results-driven leadership style. I am adept at motivating teams, enhancing workflows, and implementing secure practices across on-prem and cloud environments.Core Competencies:Strategic Team Leadership & MentorshipIT & Cybersecurity Program Development (ITIL, GRC, NIST Framework)Risk Management, Compliance & Information Security Governance (ISO 27001)Cybersecurity (Microsoft 365 Defender, Azure Security)Quality Management (ISO 9001)Service Delivery Optimization & Cost ManagementCloud Operations, Modern Desktop, and Infrastructure ManagementITIL Process Implementation & Agile MethodologiesThroughout my career, I’ve championed organizational change, optimized IT Operations and Service Desk teams, and led outsourcing initiatives, all while delivering measurable results. I am outcome-focused, with a collaborative approach that ensures alignment with business objectives and secure, effective solutions.