Highly experienced network professional employed as a global Service Center Engineer working 24/7 around the clock within the NOC team providing dedicated premium network support to the desired sectors.- IPSEC / IPVPN / MPLS / VOIP / WAN&LAN monitoring - Microwave-Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.- Key interconnect partners and vendors working relationships maintenance- Maintaining a clear and accurate record of events throughout a fault duration utilizing Fault Management System and providing regular updates as and when required- Resolving or escalating faults as appropriate, according to product SLAs- Technical report generation for customer RFO/RCA requests- Gaining knowledge of Cisco, Juniper, Nortel, Alcatel Lucent, Appneta.

Spotta is het grootste en onafhankelijke aanbiedingenplatform van Nederland. Spotta bereikt de consument via alle relevante kanalen: de website www.spotta.nl, mobiel met de Spotta app en huis-aan-huis met het Spotta folderpakket. Met het jaarlijks bezorgen van ruim 7 miljard folders is Spotta marktleider in Nederland. Spotta is een initiatief van Netwerk VSP B.V. en een volle dochter van PostNL. Spotta heeft ruim 550 vaste medewerkers in dienst en biedt werk aan meer dan 23.000 bezorgers.

Support of TNS NIPO enquêteurs

Telecommunication, Mobile, Data, VOIP, Voice, Internet, 4G, Network, Cloud, Interactive en New Way of Working

Role Purpose: Act as a frontline interface with Vodafone Netherlands Premium Customers. The role involves suggesting new ideas and giving direction for customers regarding their hangout places, dining destinations, and resorts for vacations. Key Accountabilities:Resolving calls efficiently and effectively.Work as part of a team to ensure offering world-class Customer Service at all times.Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.Meeting service level in handling all transactions measured through productivity reports.Accuracy in handling all assigned tasks.Attendance and punctuality.Maintain professional work relationships with colleagues, supervisor and manager.Qualifications:Very Good EnglishExcellent Knowledge of elite hangout places, brands, restaurants, cafes, night life, resorts..etcGraduates are preferable.Strong verbal communication skills.Demonstrates a positive, enthusiastic, friendly attitude.Personal Skills:Outgoing Personality .Customer Service Oriented.Ability to learn, seek knowledge and self-development.Teamwork spirit.Flexibility.