Rohan Batra Email & Phone Number

Us

San Francisco, California, Us

- Built valued and trusted relationships with customers and owned deal qualification, use case discovery and solution fit of Salesforce Data Cloud (Customer Data Platform - CDP)- Conducted technical meetings to clarify business goals and requirements for utilization of product while conveying business value, product differentiation and implementation best practices- Worked directly with Customers and Partners to deliver strategic / custom demos, presentations, whiteboard sessions or technical workshops for continued growth and utilization of the entire set of Salesforce solutions

New York, Us

- Drove strategic product growth initiatives and programs for a Marketing Intelligence / Datorama / Data Analytics platform- Partnered with leadership and cross functional teams to allocate resources and drive scale with enablement initiatives of acquired technology by Salesforce - Marketing Cloud- Hired, onboarded, coached and promoted team of solutions engineers with continued career development in the Retail, Consumer Goods, Health and Financial verticals

San Francisco, California, Us

- Product expert on DMP / Audience Studio aligned with Sales. Onboarded and enabled Marketing Solutions Engineers at Salesforce on product and features - Developed marketing segmentation and activation strategies across channels for media executionSuccessfully implemented strategic clients after building product requirement documentation, statement of work and data flow diagrams

San Francisco, California, Us

San Francisco, Ca, Us

- Identified and technically scoped product fit of Data Management Platform working with both Publishers and Marketers across Retail, Consumer Goods, Autos, Communications and Media companies. Worked with both new and existing customers. - Developed technical sales collateral, best practices and utilization strategies for getting initial value as well as implementation plan for maturity and sophistication of use cases. - Expert on product, working with Customers, Partners, Legal as well as Internal teams like Sales, Success and Product Marketing- Partnered with Product and Engineering for enhanced features and functionality needed for use cases. - Attached with Professional Services and Customer Success for implementation of strategic or cutting edge customers.

Pasadena, Ca, Us

Drive our regional growth strategy and be responsible actively driving and managing the technology evaluation stage of the sales process across all of OpenX's products including ad server, real time bidding exchange, supply side platforms, mobile / video ad servers.• Facilitate new business by utilizing deep product, technical and industry knowledge of digital ad serving as well as fully understand all business requirements, processes and client technical environments to ensure the successful implementation of partners onto the OpenX platform to maximize revenue of ad sales. • Responsible for product demos, technical presentations and RFI / RFP completions across all of OpenX’s SaaS based products (Ad Server, Exchange, SSP, Mobile & Video) • Engage with product, marketing and professional services teams to identify / build new features, understand product gaps and scope custom scalable solutions that optimize revenue for the partner• Manage expectations of limitations and functionality of the product, project requirements, deployment timelines to make sure that business goals are met in conjunction with the solution architect / account management teams• Configure and set up proof of concept testing for any non-standard implementation to verify product functionality meets partners requirements.

Pasadena, Ca, Us

Work closely with other Support, Product, Quality Assurance, Engineering, and Business team members to identify solutions to customer issues and work towards product fixes and enhancements. Be highly motivated, self-starter, and dedicated to providing the highest level of customer satisfaction. Solve problems creatively and in a very timely fashion. Responsibilities:• Provide post-implementation support to customers that use OpenX Ad Server, Ad Exchange, and Mobile products• Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue where possible• Provide technical support to clients, partners, sales engineers and post-sales consultants via telephone, email and the web• Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions• Coordinate with Quality Assurance, Engineering, and Product teams to provide assistance in identifying, reporting and resolving customer-impacting product issues• Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.• Provide regular reports for management that measure the effectiveness of the technical support function

Sunnyvale, Ca, Us

The Technical Support Engineer is responsible for taking escalated technical calls/emails from advertiser-facing Tier 1 individuals, which includes (but not limited to) Customer Solutions advocates, Direct Sales advocates, Account Managers/Account Executives, SalesEngineers, and other advertiser-facing groups, researching and resolving these advertiser and partner inquiries, and responding, via phone, email, or other media, directly to advertisers, affiliates, or business partners. • Support for Yahoo / Bing advertisers and internal teams in all technical issues with Yahoo Search Marketing, Local and Shopping accounts including troubleshooting, diagnosing of issues to ensure optimal serving and provide solutions for any issues. • Technical issue management for bugs & system enhancements. Escalating issues through proper ticketing systems to work with engineers, application support teams, developers, project / product managers and providing them with detailed summaries of the issue, steps to reproduce and the data points to verify and begin resolving problems. • Debugging of client code (REST,SOAP, XML) and work with programmers to help them understand best practices and optimize requests for Yahoo Search Marketing API. • Supported Yahoo Display Advertising products by troubleshooting implementation and serving issues.

Santa Monica, California, Us

- Resolve all technical data issues for platinum merchants ranging from $2k - $1M per month and present solutions for customers and internal teams. - Create and monitor all merchant operation metrics and reports (case volume, timing trends, sales volume, and product listings volume) through the use of Salesforce CRM reporting tools and create custom tools, processes and flows for business operations / data infrastructure teams via Salesforce.- Monitor and report issues of all platinum, key, and lower tier merchant data processing to ensure full integration of product listings before index builds of our site. - Create custom reports (catalog match rates, search engine relevancy reports, categorization reports) presented in Excel for merchant clientele and sales team using SQL, UNIX and custom in house tools.