As a CSM, I am laser focused on makingsure customers realize success and thevalue of the products and services they buy.

Escalation Analyst - Customer Assurance & Escalation Program (CAEP)

o Managed a portfolio of 40+ US enterprise and commercial customers with USD 2.38Mn in ARR.o Transformed into a trusted advisor by meticulously crafting and executing SaaS deployment and adoption plans that precisely aligned with each customer's unique business strategies. o Led high-level Strategic Business Reviews and delivered Quarterly Business Reviews, reinforcing Infoblox's indispensable value to customers.o Championed customers internally, influencing critical decisions within teams to drive positive customer outcomes, a testament to customer-centric advocacy.Special Projects: o COGs Project: Collaborated with COGs (Cost of Goods) customers to optimize cloud resources, resulting in monthly savings of ~$80K by reducing high DNS traffic. Recognized by the Senior Director of Customer Success for project excellence.o Boosted customer satisfaction (CSAT) for a prominent healthcare client by crafting a compelling Business Case and securing additional support from our IB leadership for the specialized action plan I designed.

As a Product Market Research Intern at Exposit ARVR, my role was to support the company's market research efforts and contribute to the development of innovative AR/VR products. Working closely with the CEO, I assisted in gathering and analyzing market data to identify customer needs, assess market trends, and evaluate competitive landscape..In addition to my research responsibilities, I actively participate in team meetings and contribute to discussions on product development and marketing strategies. I collaborate with cross-functional teams to ensure alignment between market research findings and product roadmap decisions..