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Operations processesWork with Reference Data BAU Operations and enablement team to identify focus areas - country / type of Projects and process improvementsBased on personal Retail Factory and/or CIP experience provide support to the Project and BAU teams during transition phases, and to ensure the optimum setup of the environment to support productive quality database deliveryEnsure appropriate communication and escalation of issues to relevant senior stakeholders.Lead the resolution of operational issues in collaboration with other pillars. Driving focus on issuecorrection and prevention (through Quality Focus and Root Cause Analysis).Manage close links with Enablement leads and Output and Reference Data Managers - ensuring our country quality and delivery standards are met / exceeded.Work closely with the production team to coordinate database production ready for final inspection checking and client delivery.

Sound understanding of Reference Data principles and concepts regarding Retail Measurement Services (RMS)Being an agent for change, who uses process knowledge to agitate and initiate action and challenge others via business designs and solutions, which drive requirements to the business operational and organizational structuresTranslating strategic initiatives into delivery-focused change initiativesEncompasses understanding of the retail market, factors influencing to the business and supporting to key strategic initiatives through End to End Process ExpertiseHighly engaged with the projects, the main purpose of communicating architecture and promoting the project's alignmentConsulting mindset, which allows a business architect to support the strategy development related to Technology Enhancement and Transition from Local factory to the updated oneApplying Design thinking, which enables the combination of many ideas into a big-picture view that shows the connection between business intention and business actionsIdentify and implement solutions that translate into standardization and process efficiency while balancing local BAU needsProcess representation during the events like Kaizen, Quality workshops, BPI or Lean ProgrammeDrive the sharing and institutionalization of best-demonstrated practices across teams and countriesOperate in a virtual/multi-cultural environment, liaising as needed with stakeholders and colleaguesFacilitate and own the training plan for Nielsen Reference Data as and when requiredTrain, coach, and mentor various resources to develop local experts and ensure new business processes and tools are fully handled with the BAU team

Sound understanding of Reference Data principles and concepts with reference to Retail Measurement Services (RMS)Being an agent for change, who uses process knowledge to agitate and initiate action and challenge others via business designs and solutions, which drive requirements to the business operational and organisational structuresTranslating strategic initiatives into delivery-focused change initiativesEncompasses understanding of retail market, factors influencing to the business and supporting to key strategic initiatives through End to End Process ExpertiseHighly engaged with the projects, the main purpose of communicating architecture and promoting project's alignmentConsulting mindset, which allows a business architect to support the strategy development related to Technology Enhancement and Transition from Local factory to updated oneApplying Design thinking, which enables combination of many ideas into big-picture view that shows the connection between business intention and business actionsIdentify and implement solutions that translate into standardization and process efficiency while balancing local BAU needsProcess representation during the events like Kaizen, Quality workshops,BPI or Lean ProgrammeDrive the sharing and institutionalization of best demonstrated practices across teams and countriesOperate in a virtual/multi-cultural environment, liaising as needed with stakeholders and colleaguesFacilitate and own the training plan for Nielsen Reference Data as and when requiredTrain, coach and mentor various resources to develop local experts and ensure new business processes and tools are fully handled with BAU team

Train new operational team members on in-depth operational know-howMaintain and continuously improve training materials. Drive use of new techniques and digitization in training environmentAnalyse and identify gaps in CIP training environment and drive continuous improvement of training materials and convergence of processes and toolsIdentify and implement solutions that translate into standardization and process efficiency while balancing local BAU needsServe as a change agent to improve business processesDrive the sharing and institutionalization of best demonstrated practices across teams and countriesOperate in a virtual/multi-cultural environment, liaising as needed with stakeholders andcolleaguesFacilitate and own the training plan for Nielsen Operations Centre in MalaysiaTrain, coach and mentor various resources to develop local experts and ensure new business processes and tools are fully handled with BAU team

Roles and Responsibilities: Train new operational team members on in-depth operational know-how. Maintain and continuously improve training materials. Drive use of new techniques anddigitization in training environment. Analyse and identify gaps in CIP training environment and drive continuous improvement oftraining materials and convergence of processes and tools. Identify and implement solutions that translate into standardization and process efficiencywhile balancing local BAU needs. Serve as a change agent to improve business processes. Drive the sharing and institutionalization of best demonstrated practices across teams andcountries. Operate in a virtual/multi-cultural environment, liaising as needed with stakeholders andcolleagues. Facilitate and own the training plan for Nielsen Operations Centre in Malaysia. Train, coach and mentor various resources to develop local experts and ensure new businessprocesses and tools are fully handled with BAU team

Role: BAU Enablement Expert (Global) , Client : The Nielsen Company• Leading team of 15 Process SMEs for Reference Data and Change Management• Reference Data Process Enablement and Execution Lead, in adherence with global and local requirements• Implementing strong analytical and communication skills, to interpret customer business needs and translate them into application and operational requirements• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs• Critically working on Document analysis, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis for BAU an Transition Countries• Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)• Transition support through Process Training, User Certification, Coaching and Mentoring and Post Go Live support to On/Offshore teams• Drives implementation of standard execution of the Process through SOP Compliance checks• Liaison between the business units (Ops), technology teams and support teams• Working independently with users to define concepts and under direction of Nielsen Enablement Lead*Supporting to Robotic Process Automation (RPA) initiative as an Ops representative/Process Expert• Interact with customers to help troubleshoot and resolve functionality problems or issues• Diagnose and resolve customer questions or problems over the call in the areas of system configurations/setup, product functionality, and bugs/enhancements• Coordinating with Service Delivery Managers to ensure coordination and communication with the customer about changes and SOPs defined• Ensures all reporting and data is delivered in a timely manner• Escalation of risks and issues to the respective teams – Application Dev and UAT teams

OGRDS TrainerSupport OGRDS Go Live by training, assessment, mentoring & coachingTo drive certain Governance activities, in order to remain compliant to the Global Reference Data Pillar Objectives Drive end to end projects for alignment & consolidation

Working as a BPO Operations Executive, Trainer for Italian Language, Analyse the description of the product & code the same in the Nielsen's software, Analyse the data & Process, Domain:Market research