As the General Manager at South Thompson Inn & Conference Centre, I oversee the daily operations and strategic direction of a four-star hotel and a conference facility. I lead a team of 45 staff, including managers, supervisors, and frontline employees, and ensure the highest standards of guest satisfaction, quality, and safety.With a background in Business Administration from NMIMS and New Venture Creation from Thompson Rivers University, I have a strong foundation in marketing, sales, and business development. I have successfully increased the hotel's revenue, occupancy, and market share by implementing effective pricing, distribution, and promotion strategies, as well as developing and maintaining relationships with key accounts, groups, and partners. I have also enhanced the hotel's reputation and visibility by launching and managing its online presence, social media, and digital marketing campaigns.