Rohan Smith Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

• Developed the online learning Virtual Classroom program from 2014. The program has delivered over 250 presentations to 180,000 students and teachers across all education sectors and state departments. • Introduced the Community Presentation webinar program in 2016 to groups including youth workers, parents and psychologists.• Introduced the Teacher Essentials Professional Development webinar program in 2017. Over 1,000 teachers have already participated in the program. • Contributed to the development of materials, IT systems and procedures for the 2017 ClassAct resource used by 10,000 students. • Produced educational and promotional resources including videos, class activities and presentations

Melbourne, Australia

Security, Safety and e-Education Branch Cybersmart Outreach Section Achievements:• Built new industry relationships to expand the online learning Virtual Classroom program to a record number of schools, teachers and students across all education sectors and major state departments. • Launched the online Get Cyberstarted cyber-safety program with new teacher resources.• Updated educational resources including videos, classroom activities and online resources. • Contract managed IT services supplied by an external provider.

Melbourne, Australia

Operations BranchAugust 2012 – December 2012 Compliance Operations Section• Developed compliance priorities, operational procedures and policy relating to radiocommunications, broadcasting and telecommunications compliance activities.• Analysed and risk assessed complex compliance reports to provide written management advice.• Investigated alleged breaches of the Radiocommunications Act 1992 and Telecommunications Act 1997.• Addressed public technical compliance complaints. May 2012 – August 2012 Telecommunications Licensing, Numbering & Sub-cables Section• Prepared public consultation and management documents to support amendment to the Annual Numbering Charges regime. • Launched an online and direct contact industry education campaign to raise awareness of new responsibilities.

Melbourne, Australia

National and Community Interest Section • Delivered a VoIP and emergency call services compliance activity to measure industry compliance to access responsibilities. • Lead a formal investigation to ascertain VoIP industry compliance with Integrated Public Number Database responsibilities. Eleven formal warnings were issued. • Contributed to the Communications Alliance lead industry working group to replace a code to handle life threatening and unwanted communications. • Delivered a pre-paid mobile compliance activity for point of sale responsibilities.

• Lead the migration of customer management from outbound call centre activity to inbound. • Implemented operational changes to improve call centre performance and reduce costs.

• Implementation of new online tool to support improved communications with customers.• Developed an IT transformation Contingency Plan.• Introduced improved complaint reporting

• Launched a public online mobile network coverage map tool. • Implemented operational reporting to satisfy regulatory requirements. • Partnered with network operations groups to update and re-launch network outage communications. • Prepared content for senior management monthly Business Performance Reports and quarterly Product Performance Reports.• Lead completion of regular corporate compliance activities including Occupational Health & Safety, Privacy, Trade Practices and Business Continuity Management Plans.

• Partnered with Legals, sales teams and Marketing to secure and implement multi-year business contracts with premium corporate customers.

• Managed a team of 12 staff to deliver accurate and timely payroll processing.

• Resolved customer enquiries and escalated matters including contractual disputes and ongoing service problems.

Certificate Iv In Government (Investigations)

Modules: Uphold and support the values and principles of public service Use advanced workplace communications strategies Encourage.

Bachelor Of Education (Secondary), Maths , Media Studies