Rohan Smith
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Rohan Smith Email & Phone Number

Educator | Customer Advocate | Investigator | Regulatory Analyst at ACCC
Location: Melbourne, Victoria, Australia 12 work roles 2 schools
1 work email found @acma.gov.au LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email r****@acma.gov.au
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Current company
ACCC
Role
Educator | Customer Advocate | Investigator | Regulatory Analyst
Location
Melbourne, Victoria, Australia
Company size
879 employees

Who is Rohan Smith? Overview

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Quick answer

Rohan Smith is listed as Educator | Customer Advocate | Investigator | Regulatory Analyst at ACCC, a company with 879 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at acma.gov.au and a matched LinkedIn profile for Rohan Smith.

Rohan Smith previously worked as Senior Project Officer - Monitoring and Recalls Section - Consumer Product Safety Division at Accc and Analyst at Australian Energy Regulator. Rohan Smith holds Certificate Iv In Government (Investigations) from Icets.

Company email context

Email format at ACCC

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{first}.{last}@acma.gov.au
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Profile bio

About Rohan Smith

An enthusiastic team player with extensive telecommunications industry experience in government regulation and education, customer experience and product management.Skills Regulation• Educational program delivery• Industry implementation and operations • Compliance investigation and enforcement • Legislation development and draftingAnalysis• International and local research • Data analysis• Stakeholder presentation Communication• Document drafting and presentation• Relationship management with internal and external partners• Meeting facilitation and administration• Online content management• Customer experienceBusiness Acumen• Subject matter expertise • Contract management• Business case preparation • Risk management

Listed skills include Telecommunications, Stakeholder Management, Management, Mobile Devices, and 22 others.

Current workplace

Rohan Smith's current company

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ACCC
Accc
Educator | Customer Advocate | Investigator | Regulatory Analyst
canberra, act, australia
Website
accc.gov.au
Employees
879
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12 roles

Rohan Smith work experience

A career timeline built from the work history available for this profile.

Senior Project Officer - Monitoring And Recalls Section - Consumer Product Safety Division

Current
Accc

Melbourne, Victoria, Australia

Jan 2022 - Present

Program Officer

Office Of The Esafety Commissioner

Melbourne, Australia

  • Developed the online learning Virtual Classroom program from 2014. The program has delivered over 250 presentations to 180,000 students and teachers across all education sectors and state departments.
  • Introduced the Community Presentation webinar program in 2016 to groups including youth workers, parents and psychologists.
  • Introduced the Teacher Essentials Professional Development webinar program in 2017. Over 1,000 teachers have already participated in the program.
  • Contributed to the development of materials, IT systems and procedures for the 2017 ClassAct resource used by 10,000 students.
  • Produced educational and promotional resources including videos, class activities and presentations
Jul 2015 - Oct 2017

Outreach Co-Ordination Officer

Australian Communications And Media Authority

Melbourne, Australia

  • Security, Safety and e-Education Branch Cybersmart Outreach Section Achievements:
  • Built new industry relationships to expand the online learning Virtual Classroom program to a record number of schools, teachers and students across all education sectors and major state departments.
  • Launched the online Get Cyberstarted cyber-safety program with new teacher resources.
  • Updated educational resources including videos, classroom activities and online resources.
  • Contract managed IT services supplied by an external provider.
Jan 2013 - Jun 2015

Policy Officer

Australian Communications And Media Authority

Melbourne, Australia

  • Operations BranchAugust 2012 – December 2012 Compliance Operations Section
  • Developed compliance priorities, operational procedures and policy relating to radiocommunications, broadcasting and telecommunications compliance activities.
  • Analysed and risk assessed complex compliance reports to provide written management advice.
  • Investigated alleged breaches of the Radiocommunications Act 1992 and Telecommunications Act 1997.
  • Addressed public technical compliance complaints. May 2012 – August 2012 Telecommunications Licensing, Numbering & Sub-cables Section
  • Prepared public consultation and management documents to support amendment to the Annual Numbering Charges regime.
May 2012 - Dec 2012

Policy Analyst

Australian Communications And Media Authority

Melbourne, Australia

  • National and Community Interest Section
  • Delivered a VoIP and emergency call services compliance activity to measure industry compliance to access responsibilities.
  • Lead a formal investigation to ascertain VoIP industry compliance with Integrated Public Number Database responsibilities. Eleven formal warnings were issued.
  • Contributed to the Communications Alliance lead industry working group to replace a code to handle life threatening and unwanted communications.
  • Delivered a pre-paid mobile compliance activity for point of sale responsibilities.
Dec 2008 - May 2012

Telstra Country Wide, Urban Development, Customer Experience Manager

Telstra
  • Lead the migration of customer management from outbound call centre activity to inbound.
  • Implemented operational changes to improve call centre performance and reduce costs.
Nov 2007 - Nov 2008

Telstra Country Wide, Customer Solutions & Transformation, Customer Manager

Telstra
  • Implementation of new online tool to support improved communications with customers.
  • Developed an IT transformation Contingency Plan.
  • Introduced improved complaint reporting
Sep 2006 - Nov 2007

Product Manager - Mobiles

Telstra
  • Launched a public online mobile network coverage map tool.
  • Implemented operational reporting to satisfy regulatory requirements.
  • Partnered with network operations groups to update and re-launch network outage communications.
  • Prepared content for senior management monthly Business Performance Reports and quarterly Product Performance Reports.
  • Lead completion of regular corporate compliance activities including Occupational Health & Safety, Privacy, Trade Practices and Business Continuity Management Plans.
Dec 2000 - Sep 2006

Mobile’S Customised Contract Group, Business Administrator

Telstra
  • Partnered with Legals, sales teams and Marketing to secure and implement multi-year business contracts with premium corporate customers.
Nov 1998 - Dec 2000

Payroll Services, Team Leader

Telstra
  • Managed a team of 12 staff to deliver accurate and timely payroll processing.
Dec 1997 - Nov 1998

Mobilenet Customer Assurance, Faults Officer & Manager

Telstra
  • Resolved customer enquiries and escalated matters including contractual disputes and ongoing service problems.
Apr 1995 - Dec 1997
Team & coworkers

Colleagues at ACCC

Other employees you can reach at accc.gov.au. View company contacts for 879 employees →

GR Gary Roberts Gary Roberts Colleague at Accc Canberra, Australian Capital Territory, Australia, Australia View → DC David Chapman David Chapman Colleague at Accc Greater Sydney Area, Australia View → RR Roger Robles Roger Robles Colleague at Accc Moreno Valley, California, United States, United States View → RL Rebecca Larsen Rebecca Larsen Colleague at Accc Brisbane, Queensland, Australia, Australia View → AH Alison Hill Alison Hill Colleague at Accc Australia, Australia View → NP Noel Patale Noel Patale Colleague at Accc Melbourne, Victoria, Australia, Australia View → BS Braeden Smith Braeden Smith Colleague at Accc Canberra, Australian Capital Territory, Australia, Australia View → CO Corey O'Brien Corey O'Brien Colleague at Accc Schofields, New South Wales, Australia, Australia View → CB Claire Biesot Claire Biesot Colleague at Accc Brisbane, Queensland, Australia, Australia View → KJ Kyle Jaculli Kyle Jaculli Colleague at Accc Brisbane, Queensland, Australia, Australia View →
2 education records

Rohan Smith education

Certificate Iv In Government (Investigations)

Icets

Modules: Uphold and support the values and principles of public service Use advanced workplace communications strategies Encourage.

FAQ

Frequently asked questions about Rohan Smith

Quick answers generated from the profile data available on this page.

What company does Rohan Smith work for?

Rohan Smith works for ACCC.

What is Rohan Smith's role at ACCC?

Rohan Smith is listed as Educator | Customer Advocate | Investigator | Regulatory Analyst at ACCC.

What is Rohan Smith's email address?

AeroLeads has found 1 work email signal at @acma.gov.au for Rohan Smith at ACCC.

Where is Rohan Smith based?

Rohan Smith is based in Melbourne, Victoria, Australia while working with ACCC.

What companies has Rohan Smith worked for?

Rohan Smith has worked for Accc, Australian Energy Regulator, Office Of The Esafety Commissioner, Australian Communications And Media Authority, and Telstra.

Who are Rohan Smith's colleagues at ACCC?

Rohan Smith's colleagues at ACCC include Gary Roberts, David Chapman, Roger Robles, Rebecca Larsen, and Alison Hill.

How can I contact Rohan Smith?

You can use AeroLeads to view verified contact signals for Rohan Smith at ACCC, including work email, phone, and LinkedIn data when available.

What schools did Rohan Smith attend?

Rohan Smith holds Certificate Iv In Government (Investigations) from Icets.

What skills is Rohan Smith known for?

Rohan Smith is listed with skills including Telecommunications, Stakeholder Management, Management, Mobile Devices, Program Management, Strategy, Business Process Improvement, and Business Analysis.

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