Rohan Dubey

Rohan Dubey Email and Phone Number

Cisco CCNA | Network Engineer | Technical Support Engineer | Active Directory | Reduced Ticket Resolution Time by 30% | AWS Certified Solutions Architect | CompTIA Linux+ | CompTIA Network+ | ITIL® v4 @ Intact
ireland
Rohan Dubey's Location
Dublin, County Dublin, Ireland, Ireland
About Rohan Dubey

A highly motivated and detail-oriented CCNA (Cisco Certified Network Associate) Network Engineer, Certified CompTIA Linux +, and AWS-certified Solutions Architect (SAA) with knowledge in designing, implementing, and managing complex network infrastructures. Proficient in configuring, maintaining, and troubleshooting various Cisco devices, including routers, switches, and firewalls, ensuring optimal network performance and security. Demonstrates strong analytical skills with a solid understanding of networking protocols such as TCP/IP, OSPF, EIGRP, BGP, VLANs, and VPNs.Ready to leverage technical expertise and hands-on experience to contribute to the success of a dynamic IT team and drive business growth through robust and reliable network infrastructure.Technical Skills: -Networking Protocols: TCP/IP, OSPF, EIGRP, BGP, MPLS, HSRP, VRRP, STP, RSTP, VLANs, VTPRouting and Switching: Cisco routers (ISR, ASR series), Cisco switches (Catalyst, Nexus series)Network Security: Firewalls (Cisco ASA, Firepower), VPN (IPSec, SSL), Access Control Lists (ACLs), 802.1X, Network Address Translation (NAT), Port SecurityNetwork Monitoring and Troubleshooting: Cisco Network Assistant, Cisco Prime, SolarWinds, Wireshark, Syslog, SNMP, NetFlowWireless Networking: WLAN configuration, Cisco Wireless Controllers (WLC), Access Points, SSIDs, RADIUS, WPA2 EnterpriseNetwork Automation and Scripting: Cisco DNA Center, Python scripting, Ansible for network automationWAN Technologies: MPLS, Metro Ethernet, WAN Optimization, Site-to-Site VPNs, GRE TunnelsVoIP and Collaboration: Cisco Unified Communications (CUCM), VoIP, QoS, SIP, RTPOperating Systems: Cisco IOS, Cisco NX-OS, Windows Server, LinuxVirtualization: Cisco UCS, VMware ESXi, Hyper-V, Network Function Virtualization (NFV)Cloud Networking: AWS VPC, Azure Networking, Cisco Cloud Services Router (CSR)Network Design and Architecture: Network Topology Design, High Availability (HA), Redundancy Planning, Network SegmentationDisaster Recovery and Backup: Network redundancy planning, data backup strategies, failover configurationsDocumentation and Reporting: Network diagrams (Visio), technical documentation, network audits, compliance reporting

Rohan Dubey's Current Company Details
Intact

Intact

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Cisco CCNA | Network Engineer | Technical Support Engineer | Active Directory | Reduced Ticket Resolution Time by 30% | AWS Certified Solutions Architect | CompTIA Linux+ | CompTIA Network+ | ITIL® v4
ireland
Employees:
123
Rohan Dubey Work Experience Details
  • Intact
    Technical Support Engineer
    Intact May 2023 - Present
    Ireland
    • Boosted retention rates by 30% by delivering tailored, data-driven solutions that improved user experience in the ecommerce sector.• Achieved 95% customer satisfaction by optimizing ERP support operations, reducing ticket resolution time by 40% within six months.• Led a customer-centric product development approach, increasing user satisfaction by 20% and collaborating with Agile teams to implement third-party integrations using EDI, REST-API, POSTMAN, SOAPUI, and XML.
  • Bright
    Technical Support Engineer
    Bright Aug 2021 - Apr 2023
    Dublin, County Dublin, Ireland
    • Enhanced customer support by reducing accounting software query response times by 60%, significantly improving customer satisfaction and retention.• Boosted system reliability by resolving 80% of recurring CRM issues, minimizing downtime and increasing productivity across teams.• Led cloud migration of accounting and payroll software, cutting costs by 30% and improving remote accessibility, while also implementing effective server monitoring that reduced downtime by 80%.
  • Saarthi Software Technologies Pvt. Ltd.
    Network Administrator
    Saarthi Software Technologies Pvt. Ltd. Aug 2017 - Dec 2019
    Mumbai, Maharashtra, India
    • Delivered IT support for 50+ customers across multiple sites, troubleshooting complex issues involvingWindows Server, Firewalls, DNS, DHCP, and other Microsoft-related systems.• Administered and maintained Office 365, Windows 10, and Active Directory environments, improving user setup efficiency by 25% across client sites.• Collaborated with senior engineers and vendor support to resolve escalated issues, reducing average ticket resolution time by 30%.• Ensured network security and compliance by implementing VLANs, VPNs, and firewall configurations,reducing security risks by 20% through strategic measures.

Rohan Dubey Education Details

Frequently Asked Questions about Rohan Dubey

What company does Rohan Dubey work for?

Rohan Dubey works for Intact

What is Rohan Dubey's role at the current company?

Rohan Dubey's current role is Cisco CCNA | Network Engineer | Technical Support Engineer | Active Directory | Reduced Ticket Resolution Time by 30% | AWS Certified Solutions Architect | CompTIA Linux+ | CompTIA Network+ | ITIL® v4.

What schools did Rohan Dubey attend?

Rohan Dubey attended Dublin Business School, University Of Mumbai.

Who are Rohan Dubey's colleagues?

Rohan Dubey's colleagues are Simon Mccarthy, Maurice Cosgrave, Alan W., Bharath Reddy, Shakshi Mehta, Gary Mclaughlin, Louie Seers.

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