Delivery Maestro | MBA (Operations Management) | Team CatalystI'm an MBA-equipped Operations professional with a passion for optimizing delivery and leading successful teams. My experience spans customer success, technical support, and now, delivery operations.I have a proven track record of enhancing operational efficiency, ensuring client satisfaction, leading teams, managing contracts, and reconciling invoices. My efforts have resulted in significant efficiency gains and strong client relationships.I excel in customer relationship management, technical problem-solving, time management, and making decisions under pressure. I am driven by a commitment to operational excellence and continuous improvement, always seeking innovative solutions for exceptional results.Looking to leverage my skills in a dynamic and forward-thinking organization where I can contribute to success through strategic operations and effective team leadership.
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Manager- Product OperationsEmeritusNew Delhi, Dl, In -
Assistant Manager- Delivery OperationsEmeritus Jul 2024 - PresentMumbai, Maharashtra, India
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Associate- Delivery OperationsEmeritus Nov 2022 - Aug 2024Mumbai, Maharashtra, India-Execute 100+ monthly contracts for program leaders and consultants.-2000 contractors informed and helped to align with new requirements.-Coordinated with faculty team to process faculty invoices.-Currently collaborating with Delivery, Design & Enterprise team to handle 500+ course leaders and consultants.-End to end management of course leaders and consultants from contracting, delivering, invoicing and completing course.-Serving as primary point of contact for Delivery and Design consultants.-Provided exceptional support, resolving concerns and answering inquiries promptly and professionally.-Coordinated with vendors to ensure timely delivery of products and services while maintaining strong professional relationships.
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Associate- Customer SuccessMajorel India Nov 2021 - Nov 2022Gurugram, Haryana, India- Assist customers with online orders via phone, chat, or ticketing system, addressing inquiries promptly and effectively.- Process transactions accurately and efficiently, ensuring fulfillment of customer needs and preparation of necessary correspondence.- Counsel customers on company policies and services, offering solutions to inquiries in a timely manner to maximize satisfaction.- Proactively ensure customer happiness by maintaining a friendly attitude and addressing concerns with empathy and professionalism.- Resolve situations as they arise, demonstrating fast thinking and attention to detail to ensure optimal outcomes for customers.- Collaborate with team members to streamline processes, share knowledge, and collectively achieve customer service goals. -
Technical Associate- Customer SuccessConcentrix Nov 2020 - Mar 2021Gurugram, Haryana, India- Serve as the primary point of contact for technical inquiries regarding hardware, software, and designated client products.- Listen attentively to customer needs and concerns, demonstrating empathy while probing for understanding and clarifying requirements.- Utilize decision-support tools and resources to resolve non-standard or unstructured customer issues, employing conceptual thinking and problem-solving skills.- Ensure complete and accurate work, including thorough notation of accounts as required for tracking and follow-up purposes.- Maintain a broad knowledge of client products, including computers and laptops, with a preference for iOS and macOS technologies.- Continuously update skills and knowledge to stay abreast of technological advancements and industry trends in order to better assist customers. -
Senior Associate- Customer SuccessTeleperformance Apr 2020 - Nov 2020Okhla, Delhi, India- Respond promptly and efficiently to customer inquiries via phone, email, and chat.- Address and resolve customer complaints or concerns in a professional and timely manner.- Maintain a high level of company product knowledge to provide effective answers to customer queries.- Collaborate with team members and various departments to ensure overall customer satisfaction.- Keep accurate records of customer interactions and transactions in the CRM system.- Adhere to company policies and procedures when handling customer requests and issues.- Continuously strive for improvement by participating in customer service skills and knowledge training programs.
Rohan Shaw Education Details
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Business Administration, Management And Operations -
English Language And Literature, General
Frequently Asked Questions about Rohan Shaw
What company does Rohan Shaw work for?
Rohan Shaw works for Emeritus
What is Rohan Shaw's role at the current company?
Rohan Shaw's current role is Manager- Product Operations.
What schools did Rohan Shaw attend?
Rohan Shaw attended Chandigarh University (Cu), Indira Gandhi National Open University.
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Rohan Shaw
Pgpm Marketing | Ex Intern At Reliance Jio Mart | Relationship Manager At Kotak Mahindra Bank( Retail)Kolkata -
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Rohan Shaw
Result-Driven Digital Marketer | Empowering Businesses To Succeed In The Digital Age | Seo, Wordpress Development & Sem Professional | Driving Growth & Boosting Online Visibility Through Smm & Google AdsMumbai -
Rohan shaw
Result-Driven Digital Marketer | Empowering Businesses To Succeed In The Digital Age | Seo, Wordpress Development & Sem Professional | Driving Growth & Boosting Online Visibility Through Smm & Google AdsMumbai -
Rohan Shaw
Sr. Resource Specialist - Us Staffing / Talent Acquisition / Sr. Us It Recruiter / Inspiring PeopleKolkata
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