With over 20 years of experience in the cybersecurity industry, I am a seasoned executive who leads the global presales team at Critical Start, a leading provider of managed security services. I have a passion for delivering successful customer outcomes, simplifying complex security challenges, and building high-performance teams.As the VP of Presales Engineering, I oversee the entire presales process, from qualification/scoping and demonstrating solutions, to educating and advising customers, to supporting sales and account management. I also drive the continuous improvement of the presales program, including creating a knowledge base, defining KPIs, establishing areas of specialization, and designing deliverables. Under my leadership, the presales team has contributed to significant y/y revenue growth, high win rates, high customer retention rates, and enhanced cross-functional collaboration.