Desktop Support Engineer
Bengaluru, Karnataka, India
- Client - Wipro Technologies
- Responsible for service Request fulfilment, Incident Mgmt. (First level resolution) for the End User.
- queries via Avaya call, web tool and mailing/chat system within the agreed service level and definedguidelines.
- Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Proven ability to diagnose problems, find the root cause and supply lasting solutions.
- Prepared new employees and their computers by installing necessary operating system, software andassigning access level.