Hiring & Training guest relation executives Monitor sales reports Develop & foster a positive image and relationship between the brand and the public i.e. guests, client and communityGenerate business through existing clients and get new clients on a regular basisSupervise the maintenance of a mailing list of a record of former and existing clientsReceive all VIP GuestsConceptualizing / Curating and closely co-ordinating social events in the hotelClosely Observe matters pertaining to PR activities of the hotel and other competitors on a regular basisEnsure optimum publicity is created for all major events happening in the hotelDefine precisely all guest requirements and ensure that the services offered corresponds effectively to the guest requirementsAnswers to complaints from clients, guests and the general public.Monitor daily Operations Ensure that our social media presence is always strong and active Promotion of events happening in the hotel on all social media platforms and personal guest data baseProviding directors with feedback

Successfully initiated major bank dining programs.Managed corporate relations & alliances, tie ups and alliances with business partners/vendors for mutual growth.Cold calls for lead generation and field sales via appointments.Handled India’s largest and successful dining program starting from the execution of the program to end to end completion of the project.Worked in sync with portfolio managers, marketing, branding and social media team for growth of business, tie ups for new business alliances.Have handled 9 Banking programs and verticals together – Axis Bank , Axis International American Express , HSBC , HDFC, Kotak Mahindra , IndusInd ,Duetsche and Yes Bank focusing tie ups with hotels/restaurants on a Pan India level.