 Responsible for gathering requirement analysis. Participated in Functional specification review meeting. Responsible for Remedy development,Administration. Single point of contact for Remedy related issues. Received appreciation from customers in 2 months of service. Closed issue which was pending for enhancement from 3+ years. Worked closely in enhancing Remedy/CQ Process Improvement.

 Using Remedy Development tools for a mobility solution Providing Level 1 & 2 support for the ITSM Application and Aeroprise application. People and Support Group Creation updating permissions and basic administration. User Profiling, User Licensing. Creating Manual Test Project for new release of Aeroprise Analyzing the customer requirements Participated in Functional specification review meeting. Deploying the build in Windows environment. Participated… Show more  Using Remedy Development tools for a mobility solution Providing Level 1 & 2 support for the ITSM Application and Aeroprise application. People and Support Group Creation updating permissions and basic administration. User Profiling, User Licensing. Creating Manual Test Project for new release of Aeroprise Analyzing the customer requirements Participated in Functional specification review meeting. Deploying the build in Windows environment. Participated in test case internal review meeting Execution of test cases Build Verification testing . Manual testing of subsequent build releases Installation, Un-installation and Up gradation testing  Participation in bug triage  Bug Reporting and tracking. Interacting with Customers for assisting them in the Installation and configuring the product. Help them in troubleshooting technical issues.  Interacting with Developers for assisting them in the Identification, Simulation, Resolving and Tracking of problem events Bug verification & Closing of bugs Customizing out of box application such as Helpdesk, Asset, and Change in remedy. Creating forms in Remedy. Show less