Rohit Kumar Email & Phone Number

Develop and maintain daily, weekly and monthly operationalanalysis as it relates to volume, efficiencies, cycle time, quality,and service.• Maintain Daily Attendance of all employee.• Maintaining salary and incentives of Telecaller Team andemployee as par collection target.• Track and analyze K.P.I (Key Performance indicator) of Telecallerand Collection team, for maximizing the productivity ofemployees.• Maintain data of new joining Telecaller and provide basic trainingof excel to work smooth and efficiently.• Coordinate with UAE Based team to collect updated data daily andprovide strong reporting and analytical information support tomanagement team• Coordinate with 60-70 Telecaller Team daily and help in processto run smooth without any mistake.• Participate in cross-functional meetings to resolve recurringcustomer issues• Established a strong relationship with Team Managers and TeamLeaders through a demonstration of the business issues on aWeekly basis by analytical presentation.