Rohit Kumar Email & Phone Number

Markham, Ontario, Canada

Markham, Ontario, Canada

STA Risk Events and Controls

North York, Ontario, Canada

-Various underwriting project experiences in all provinces and worked with client accounts.-Analytical assessment of client accounts to determine discounts, risk for renewal and change in risk.-Maintain deep understanding of insurance underwriting rules while providing exceptional sales and service experience to clients.-Achieved highest sales competition award and exceptionally met with all KPI's.

Markham, Ontario, Canada

-Assessed clients risks and offered customized insurance packages for home and automobile while focusing on customer satisfaction and expectations. -Responsible for following and improving compliance procedures (BPM) underwritten by the company and delivery of support services for better customer experience.-Created and maintained client relationships by providing unique insurance solutions to by partnering with other departments within company.

Toronto, Ontario, Canada

-Provide Consistent and ongoing mentoring, coaching to increase knowledge and provide exceptional & satisfactory services to clients with escalated concerns. -Ensure effective time management to accomplish coaching goals for the team and helped the new hired associates to improve their skills and quality of the calls includes daily observation feedback.-Managed KPI's by performing staff assessments through weekly coaching and team meeting.

Toronto, Canada Area

-Research customers account proactively to identify needs, opportunity to add value for brand recommendation for satisfaction and superior client service orientation.-Maintain high level of competitive and product knowledge, including evolving technology trends in the relevant products to provide information to clients.

Toronto, Canada Area

-Provided exceptional customer service experience maintaining high level of professionalism.-Attended guest on arrival and provided full service experience with extreme satisfaction.-Achieved multiple mystery shopper awards with highest score.

Etobicoke

Mohali, India

Post Graduation, Project Management

Master Of Business Administration - Mba, International Business And Operations Management

Bachelor'S Degree, Mechanical Engineering

Diploma, Mechanical Engineering