Rohit Kumar Email & Phone Number

Bengaluru, Karnataka, India

1. Execute end-to-end deployment of Palo Alto Cortex XDR solutions for clients.2. Conduct on-site or remote installations, ensuring seamless integration with existing network and security infrastructure.3. Collaborate with clients to understand their specific requirements and tailor configurations accordingly.4. Configure Palo Alto Cortex XDR policies based on the organization's security and compliance needs.Optimize platform settings to enhance threat detection, prevention, and incident response capabilities.5. Guide best practices for leveraging Cortex XDR features.6. Diagnose and resolve technical issues related to the Palo Alto Cortex XDR platform.7. Collaborate with the support team to address escalated incidents and ensure timely resolution.8. Conduct root cause analysis for recurring issues and implement preventive measures.9. Conduct training sessions for client teams to ensure effective usage and understanding of Palo Alto Cortex XDR features.10. Provide documentation and knowledge transfer to empower clients in managing day-to-day operations.11. Provide clients with security advisories and best practices to enhance their overall security posture.Integration and Interoperability:12. Work on integrating Palo Alto Cortex XDR with other security tools and platforms within the client's environment.12. Ensure interoperability and seamless communication between Cortex XDR and other security components.13. Maintain detailed documentation of configurations, procedures, and troubleshooting steps.Generate regular reports on the performance and effectiveness of the Palo Alto Cortex XDR solution.14. Build and maintain positive relationships with clients by understanding their business objectives and aligning the Cortex XDR solution to meet those goals.

Chennai, Tamil Nadu, India

•Assist customers via Zoom session, phone, email, or chat in troubleshooting technical issues they encounter while using Cybereason's products. Provide timely and effective resolution to customer problems and inquiries.•Incident Response: When a security incident occurs, initiating incident response procedures. Investigate the incident, analyze its impact, and take appropriate actions to mitigate the threat, contain the incident, and restore normal operations.•Troubleshooting and Issue Resolution: Investigate and analyze customer-reported issues, identify the root cause, and develop solutions or workarounds to resolve them. This may involve diagnosing complex technical problems related to software installation, configuration, functionality, or integration with other systems.•Offer guidance and best practices to customers regarding the deployment, configuration, and use of Cybereason's products. Provide recommendations and advice on optimizing the product's performance and functionality based on customer requirements.•Collaborate with other internal teams, such as engineering, product management, and quality assurance, to escalate and resolve complex technical issues.•Contribute to the development and maintenance of knowledge base articles, troubleshooting guides, FAQs, and other technical documentation to help customers resolve common issues independently and improve self-service support resources.•Accurately document and report software defects and product enhancement requests to the engineering team. •Work closely with customers to ensure their satisfaction with Cybereason's products and services. Proactively engage with customers to understand their needs, provide proactive support, and identify opportunities for product adoption and expansion.•Follow established incident management processes to manage and prioritize customer-reported issues. Escalate critical or complex issues to appropriate levels of management or technical teams for resolution.

Chennai, Tamil Nadu, India

Monitor the organization's networks for security breaches and investigate a violation when one occurs. Install and use software, such as firewalls and data encryption programs, to protect sensitive information.* Provide primary triage, analysis, and operational support for security events and alerts.* Maintain knowledge and understanding of the current cyber threat landscape and emerging cyber threats.* Respond to security alerts in accordance with established policies and procedures.* Monitor Information Security service ticketing queues and performing First-Level support activities..Proactively monitor Information Security tools and third-party cyber threat intelligence sources to detect security alerts

Chennai Area, India

* Evaluate and prioritize customer support cases.* Act as the primary liaison between company and the customers.* Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings.* Act as a consultant and offers solutions for customers' problems.* Provide bills for services.* Prepare accurate and timely reports.

Chennai Area, India

* Accurately process medical claims transactions including, Posting of Patient demographic detailsProcessing Payment Posting transactions in the revenue cycle software provided by the customer.* Strive to achieve the productivity standards.* Adhere to customer provided turnaround time requirements.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Commerce - Bcom, Business/Commerce, General