I am Deskside Support engineer having 2.6 years experience in wipro.Responsibilities: Ticketing and Remote Support Tools (Symphony Summit- Support Central and Desktop Central). Assisting on Incident and Services Request. Assisting customers remotely via MS Teams Chat, Emails, and Phone Calls And resolve the issue by providebest solution. Resolving issues related to network components for LAN and WAN. Troubleshooting Microsoft Office 365 issues including Teams, Outlook, OneDrive, Excel, and other office-related apps. Managing and configuring Compliance tools such as SCCM, Anti-Virus, DLP, and BitLocker. Handling Security Operations Centre (SOC) cases and SEM activities. Providing VPN support for web-based applications and Intranet Portals. Configuring Functional Mailboxes, Calendar Meeting Invitations, and Distribution Lists (DL). Managing Active Directory. Provisioning or Configuring Virtual Desktop Infrastructure (VDI) and resolving related issues. Troubleshooting internal applications and third-party applications' installation/uninstallation. Adding and modifying SG Groups within Active Directory. Addressing domain-related issues. Handling BitLocker, DLP, and Antivirus-related concerns. Configuring Office printers, Client Printers, and Personal Printers. Managing Asset and Store Inventory. Providing Video Conference (VC) support to end-users. Offering VIP support to end-users. Demonstrating good troubleshooting knowledge of the Intune application. Assisting in Laptop Migrations and migrations of Office and other applications. Providing support for Intune.