Rohit Kumar Email & Phone Number

Gurgaon, India

Currently associated with GTL Infrastructure Ltd, as “Revenue Assurance – Executive”. GTL Infrastructure Ltd, a Global Group Enterprise, is in the field of providing Shared Passive Telecom Infrastructure to various Telecom Operators. Highly competitive, self starter, disciplined and goal oriented professional. Expertise in Customer Relationship & Sales with over 7 years of experience in different fields. Good track record of Timely Collection of Revenues in the tune of Rs 65 Crores monthly from various Telecom operators. Good proficiency in MIS and Excel working. Will prove to be an Asset for the Organisation wherever I get the chance to work.

Relationship building with clients for enhanced terms ensuring continued & repeat business.Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels.Managing issues pertaining to customer complaints and addressing dealer grievances.; The Accountabilities & AttainmentsA Global Group Enterprise, is in the field of providing Shared Passive Telecom Infrastructure to various Telecom Operators. Highly competitive, self starter, disciplined and goal oriented professional. Generation & submission of Invoices in the tune of Rs 65 millions to Aircel & Airtel monthly.Ensuring timely Collection of this payment every month.Maintaining various MIS reports regarding tracking of Outstanding. And Managing the routine computer work Expertise in Customer Relationship & Sales with over 4 years of experience in other field. Good track record of Timely Collection of Revenues in the tune of Rs 65 Crores monthly from various Telecom operators. Good proficiency in MIS and Excel working. Will prove to be an Asset for the Organisation wherever I get the chance to work.

Gurgaon

Taking care of new business, and give a product knowledge to the( financial advisor) for our product and comparison to other company policy product more over doing the quality check - getting them logged in systemsInteract the customer and solve their query and complained with in SLA Taking care of all customer claim, Renewals,& Policy issues.Coordinate with the branch and underwriting both if any additional information marked by the underwriter and Follow up with the branch offices for pendency and getting the business paid.Managing various MIS related to the new business and publishing the same to the branch and head office as well.Maintaining various reports to evaluate the discrepancy ration of the branches and getting them publish at the and of every month and quarter to the head office.Taking care of all renewals MIS of the policies and persistency of the business and publish on every week Handling their Internal and external customers and agents and sales managers.

Work ProfileManaging all aspect of customer care and setting high standard with focus on stringent Quality measuresHandling all customer query regarding reliance connection.Maintaining various MIS like daily or weekly sale and update the stock report

B.A, Pass

10+2 Salvan Sr. Sec. School.

Education record