Senior Executive It
Current• Working on issues related to the technical aspect of OTM like Order Management, Shipment Management, Business Process Automation, Configuration and Administration, Domain Management, Contract and Rate Management, Operational Planning, Financials, Fleet Management etc.• Have Strong configuration skills on Automation Agents, Saved Queries, Status, Saved conditions and Event groups, XML/CSV upload, Screen sets, Manager Layout, Workbench configuration.• Worked mostly on Enhancement requests setting up User Roles, Users, Screen Sets, User Menu, Manager Layout, and User Preferences.• Configuring the Master data, Orders, Itinerary, Rates, Rate Services.• Preparing Technical Design documents.• Worked with Oracle on Service Requests.• Measured the root cause analysis for the critical, recurring issues and provided the appropriate resolution and fixes for the same.• Monitoring and providing solutions to the users when the transmissions are errored out that come into OTM.• Requirements gathering, design, development, and testing.• Uploaded master data and transactional data through CSV's and XML's.• Create/Upload Master Data like Rate configuration, locations, user roles, etc.• Resolve support issues regularly and deliver with good quality.• Expertise in providing the root cause analysis for Critical and regular issues.• Resolved issues by directly communicating with the respective stakeholders for quick resolution and within SLA deadlines.• Solved Critical and recurring issues related to the agent by debugging the logs and integration failures.• Good Hands-on experience on support activities solving day to day requests.• Preparing technical documents based on the functional requirement.• Extracting App Logs for the Orders, Shipments, Invoices.• Proactive monitoring by analyzing the error/exception report and suggesting the solution to business team to tackle the issue beforehand.
