Rohit Puri Email & Phone Number

India

• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.• Developing and sustaining solid relationship with clients.• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.• Acting as the main point of contact between key clients and internal team• Supervising the account team assigned to each key client.• Compiling reports on account progress, goals, and forecasts for account team and stakeholders.• Developing a thorough understanding of clients' needs, requirements and preparing customised solutions.• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.• Ensure the correct products and services are delivered to customers in a timely manner.

India

• Coordinate with internal resources and third parties/clients for the flawless execution of projects• Ensures projects are delivered on-time, within the scope and budget• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to track progress• Use appropriate verification techniques to manage changes in project scope, schedule and costs• Measure project performance using appropriate systems, tools and techniques• Perform risk management to minimise project risks• Create and maintain comprehensive project documentation

India

• Supporting Social Media Marketing, Social Media Advertising, Social Media monitoring and creating Dashboards of Procter & Gamble on Sprinklr platform, with this analysing and understanding needs of P&G Customers• Using Zendesk Tool for P&G to fulfill the needs of consumers and adhering to the SLA• Giving product/application demonstration to the customers• Providing escalation support to the P&G customers by resolving their queries within given SLA• Leading calls with P&G (the US and Europe) Clients and Customers during monthly/weekly meetings• Preparing Project Tailoring Guidelines, Enhance Design Document, Software project management plan, SDLC• Performing QA Testing of the developed application, providing Sign Off and sharing the same with P&G for UAT

India

• Worked as an Associate for Verizon Technologies in managing and troubleshooting issues faced by users in the United States on Verizon technologies.