Rohit Rajput Email & Phone Number

Canada

Mumbai, Maharashtra, India

- Worked as a Data Storage Escalation Engineer in DELL EMC's Escalation and Sustaining Engineeringteam providing Engineering level technical support for state of the art data storage technology for Dell EMC's mid-range products.- Worked on Dell EMC's VNX, VNXe, Unity and PowerStore storage products.- Provided technical assistance on the design and implementation of storage solutions.- Troubleshooting escalated issues while the products were being integrated with customers' heterogeneous network environment.- Experience in different operating systems (Windows, Linux and VMware), storage systems (VNX, VNXe and Unity), storagenetworks (Fibre Channel and iSCSI), and LAN/WAN (TCP/IP, NFS, CIFS/SMB).- The role required in-depth knowledge of Operating Systems, Virtualization (VMware), Cloud (GCP), Data storage products and Data storage environments(SAN, vSAN, NAS).- It included Code review, Scripting in Python, Logs analysis, checking Rest API calls, Dump analysis using GDB, Issue recreation in the labs and Live troubleshooting to determine the root cause of the problem.- This is coupled with effective communication, collaboration, handling customers in sensitive situations delivering results under pressure.- The responsibilities also included bug fixes, product enhancement, and development of monitoring and troubleshooting tools.

Mumbai, Maharashtra, India

• Collaborated with the team to enhance and debug the code in C++ for France Telecom's billing and invoicing module.• Contributed to generating customer invoices by understanding code, billing processes, and client requirements.• Played a key role in ensuring smooth billing operations for telecom clients using the Billing generation system.• Worked on the invoicing module using KSL invoicing tool.

Mumbai, Maharashtra, India

• Collaborated with a team to enhance the billing module for Navy Mutual, ensuring seamless billing processes.• Conducted root cause analysis for client issues, leading to efficient problem-solving.• Interacted directly with clients to understand and meet their requirements.• Developed strong communication and problem-solving skills in a fast-paced environment and gained functional knowledge of the Insurance domain.

Master Of Computer Applications - Mca, Computer Software Engineering

Bachelor Of Computer Applications - Bca, Computer Software Engineering