• Certified Salesforce Administrator and Developer with 2 Years of IT experience and 3 years of background working with Salesforce CRM application with Sales Cloud, Service Cloud, Sites and Force.com application types. • Experienced in customization of salesforce application with Apex Classes, Apex Triggers, Batch apex, Scheduled apex, Web Services, SOQL, SOSL, HTML, JavaScript, CSS.• Exposed to Salesforce Lightning UI, Lightning Apps, Lightning Design System, Lightning App Builder and Lightning Component features.• Experienced in creating Validation Rules, Workflow Rules, Process Builder, Email Templates and Approval Process for automating the functionality.• Excellent in creating Users, Profiles, Permission sets, Tabs, Objects, Custom Fields, Record types, Page layouts, Buttons, Actions, Fieldsets, Email Services and other administrative tasks.• Experienced in automated functionalities of Case and Lead objects like Web to Case, Email to Case, Web to Lead, Assignment Rules, Escalation Rules.• Experienced in working with AppExchange apps like SDocs, Draw loop.• Highly motivated and enthusiastic team player with excellent presentation and interpersonal skills who can also work independently in a challenging and cross-platform environment.