Rohit Tandon Email and Phone Number

Day to day service delivery to blue-print clients using our Custody product offering across global markets.Managing Income, Cash, Trades, FX & Asset servicing related inquiries for top tier clients as part of Custody Middle Office (Securities Services Operations) and also working on Industry wide tool – Aladdin.Engaging with clients on a regular basis to ensure smooth functioning of the Aladdin process/CDCP trades. Highlighting key trends, analyzing volumes and key drivers through Rationalization Decks sent to clients on a monthly basis.Performing client outreach for trades > USD 1 Billion and COAC inquiries (UIB & REB).Client EngagementsImproved client engagements by conducting In-Person quarterly visits and Weekly/Monthly connect sessions via Zoom.Partnered with Clients & Internal stakeholders to eliminate the self-serviceable inquiries & drove efficiency projects that led to increased STP rates with 10-15% YoY reduction in the overall volumes.Organized engagements to onboard the client on the JP Morgan Platforms/tools.Process OptimizationSuccessfully implemented an Alteryx workflow that helps in reduction of manual touchpoint, provides clients with enriched data and helps analyze the inquiry trends.Ensuring flawless delivery of instructions for clients by getting them trained on various automated tools and reducing the manual instructions.Re-defining workflows to improve existing processes with enhanced controls.Notable AttainmentsAwarded as the Star performer in 2018 for effectively managing Client Stabilization program (FSP) and the Cash projections activity for a Blue-print client.CVR was broadly divided into ‘Projected balance & Opening balance’ that helps the client in decision making by looking at the inflow/outflow of cash (2016 to 2019)

Responsible for setting up the Standing Settlement Instructions, wire accounts, Authority certificates, Derivatives instruments (Futures, Options) and maintaining them on a static level.Worked on a team project related to Voluntary Corporate actions and Holiday Calendar which led to the increase in STP rates for various instruments and reduced manual touchpoints.

Singapore Fixed IncomeSending notices to our Safekeeping clients on PD-5 and informing them about the event and the positions that Custody holds on their behalf.Reconciling the REPO trades on PD-2 and ensuring if there are any repo trades with an external client - An email with all the relevant trade details needs to be sent to them.Tokyo EquitiesResponsible for booking daily dividends paid to our clients and sending the instructions to the instructions team to confirm if Client instructions are in order.Receiving request from the partner locations to book Merger’s, Conversions, Sec IN, Sec OUT, Cash IN & Cash OUT and inform the execution team to execute the trades in the system.Hong Kong Custody AnnouncementsResponsible for capturing and setting up Corporate Action events (MAND/VOL & Mand with Options) from our primary and secondary sources and sending Swift notifications to clients who hold position on record date. Also, sending notifications to non-swift clients in the form of letters.Setting up New Securities which have been newly listed on the Hong Kong stock exchange. Creating new client accounts, broker, Counter party, CMU Bonds and amending the existing ones. Sending MT599 confirmations when the client’s account has been created.Preparing the New Purchase Report (NPR) for securities that held NIL positions in the past and clients recently bought positions on them.Debts P & I (Fixed Income Securities)US Treasuries - Was responsible to process Wire payments / SPO of Interest & Principal to clients on pay dates.Reconciling the outstanding open items for which we were paid by FED and ensuring that proceeds have been paid to clients who hold positions as on record date.Reaching out to Internal & External stakeholders to clear the outstanding open items and researching on failed trades.