Rohit Agarwal Email & Phone Number

Mumbai, Maharashtra, India

Started my own Private Limited Company after 20+ years working in corporate world and companies likes Wipro, Tata, Intelenet, etc. People see problems but I see opportunities - to make business better, to control cost & expenses, to increase customer satisfaction, to improve processes and to make a difference!To get more details, visit www.the6hats.com

Mumbai Area, India

- Managing Operations- Managing Media side of Business- Managing end-to-end Delivery aspects of Media project relating to Movies & TV Shows- Monitor and report on the account and overall performance - Mentor Project Managers working on client engagement - Monitor cost, quality, and schedule across the account - Weekly review of projects for quality.

Una, Himachal Pradesh

• Client Management Activities
• Maintaining a positive relationship with all the clients
• Managing and delivering all the required SLAs
• Single Point of Contact for all issues related to Quality, Delivery & Production
• Improved sales by adding new clients and getting more business from the existing clientsQuality Management Activities
• Successfully implemented Quality procedures in the company

Mumbai Area, India

• Client Management Activities
• Acting as a Key Account Manager for many Key Accounts in TIS.
• Establishing a relationship with all the key clients
• Delivering on service commitments. Driving/managing service quality and identifying/participating in improvement of Project Delivery processes
• Acting as a Single Point of Contact for all key clients communication & escalation.
• Acting as the focal point for coordination, communication, and approval of changes between the Client… Show more Client Management Activities

Mumbai Area, India

• Posted in Melbourne, Australia for 9 months for a major banking transformation assignment.
• Play a key role in working with new and existing Clients to identify transformation opportunities to enhance their service delivery.
• Manage the technology requirements for transformation of business processes and roles.
• Develop various applications by understanding the business requirements of the client.
• Liaise with Clients and various vendors to understand the Client’s technology… Show more
• Liaise with Clients and various vendors to understand the Client’s technology requirements & conceptualize solutions to meet them effectively.

Mumbai Area, India

• Gathering and understanding functional and business details on more than 200 applications for ICICI bank including loans, credit cards, accounts, etc.
• Analysis of data for the purpose of application consolidation.
• Presenting the findings of the analysis to the client.
• Interacting with various teams, both internal and external, to gather the information.
• Managing IT projects

Mumbai Area, India

• Heading & handling team’s ranging from 12 to 55 people for development and implementation of systems for various clients based in US in the field of e-Learning having clients like EDMC, Great River Technologies.
• Understanding the client requirements and explaining the expectations to the team.
• Handling proposal making, project planning, project scheduling & tracking, risk management, testing, interaction with clients, delivery and quality commitments.
• Estimate/Monitor… Show more
• Estimate/Monitor costs, timescales and resource utilization for the successful completion of each project and take action where these deviate from agreed tolerances.
• Prepare and maintain project and quality plans and tracks activities against the plan, providing regular and accurate reports as appropriate.

Mumbai Area, India

• Managing a team of support professionals, for Microsoft technical support
• Responsible for training and coaching the team
• Setting of targets/goals of Calls, Service level and Quality for the team
• Conducting weekly/monthly team reviews with the operations
• To provide solution for smooth operation
• Maintaining Service Levels

Master Of Business Administration (Mba), Marketing

B.Com, Commerce

H. Sc, Business/Commerce, General

Senior Secondary Exam, General Studies

Education record