Strong background in IT infrastructure, networking, and server management. Proficient in using and implementing software solutions like Teramind for DLP, threat protection, and productivity analysis. Skilled in cybersecurity practices, including manual testing, Vulnerability Assessment and Penetration Testing (VAPT), and digital forensics. Proficient in SOC operations, including monitoring, preventing, detecting, investigating, and responding to cyber threats continuously. Adept at training employees and troubleshooting software issues to ensure seamless operations. Proven ability to lead IT support teams, enhance cybersecurity measures, and maintain high levels of user satisfaction and system reliability.