• Liaising with internal department such as Accounts, Projects, MIS, Sales, Legal & Head Offices/ Site Office) and ensuring a fault-free customer complaint follow-up & closure of the case• Managing post-sales activities & backend operations of projects that includes bookings / logins, and so on• Expertise in managing collections in all Delhi/ NCR projects as per company norms; proactively followed-up with the customers• Ensuring Proper Documentation of Customers Including Welcome Kit, Allotment Letter, Demand notice and Payment Receipts &• Defining configuration specifications and business analysis requirements• Performing quality assurance• Defining reporting and alerting requirements• Reinforced established quality control standards and followed procedures for optimal customer interactions• Help design, document and maintain system processes• Report on common sources of technical issues or questions and make recommendations to product team• Communicate key insights and findings to product team

Sales & Marketing strategies Campaign, Business Development & Client Relationship Management• Enhance business development resulting in an increase in sales revenue and increase lead generation by 30% • Analyse and evaluated market trends, providing market intelligence, data analytics and insights to launch the right promotional and customer communication initiative• Maintain and develop the relationship with channel partners professionally, helping them to on-board as per policy • Dealing with HNW clients like NRIs, leaders, politicians and foreign officials while ensuring efficiency for JLL Stakeholder Management & Leadership Support • Mapping new projects, new builders in designated territories and acquisition of new projects and new builders to ensure coverage across designated territories• Identify the source partnership opportunities through outbound cold callings, e-mails and client visits• Supporting the team in replying client queries such as walk in, telephone & emails from Head Office or Site Office• Describing product, services pricing to client, resolving queries of clients, support the team for resolving client’s queries • Relationship Management with existing clients to ensure 100% coverage of new projects launched by developers• Developed innovative marketing campaign to increase engagement with target demographic and drive brand exposure

Dealing with high net worth clients like NRIs, corporate leaders, politicians and foreign officials Identify and source active leads of potential clients via online sources. Develop network and engage with various channel partners and promote sales Organizing online ads campaigns for generating the potential leads Supporting the team in replying client queries such as walk in, telephone & emails from Head Office or Site Office Actively involved in giving inputs to make marketing and sales more lucrative. Augmenting collections in all Delhi/NCR projects as per company norms; proactive following-up with the customers. Reviewing and interpreting the market scenario to fine tune the marketing strategies Organizing the promotional campaigns and ensuring accomplishment of business goals Describing products, services, pricing to clients; resolving queries for the customers; supporting the team for resolving client’s queries as well Managing a team of 2-3 members and ensuring employees are both results-oriented & focused

Managing post-sales activities and backend operations for projects and administering reports on transfers, parking, etc. Proactive following-up with the customers, & bank based on individual case to ensure efficient collection of Payments