Rois Deegan Email & Phone Number

Chelmsford, Gb

Chelmsford, Gb

- Effectively manage a team of 7, at Coordinator, Officer and Advisor level- Alongside responsibilities of Admissions Manager, take on management of all suitability checks for the Frontline programme

- Implemented new screening timeline and eligibility process to increase accuracy of checks and improve candidate experience and communication.- Managed entire Admissions process, coordinating 1000's of eligibility checks per cohort including right to work status, qualifications and references.- Developed conditional offer letter and recruitment & admissions policy for the 2023 & 2024 cohort.- Improved compliance process, reducing admissions eligibility error rate from 20% to 4%, within 4 months.- Effectively communicated with stakeholders at all levels, creating tracking data reports to share with the Department for Education and university partner.- Implemented onboarding process to ensure streamlining of registration experience for candidates and university partner.- Worked alongside CRM team and external partner to develop improvements to new ATS and CRM systems used by Admissions team.- Manage deferral and withdrawal process to reduce rate, increase retention and create end-of-year reports to share with SLT and DfE with improvements for new cohort. Reduced withdrawal rates of candidates from racialised minority backgrounds from 40% to 19%.- Acted as Project Sponsor for interns, supporting and guiding them through hard-to-recruit research and overall project presentation including marketing and budget. This team subsequently won the proposal for summer 2022.

London, England, United Kingdom

Support the UK & EU Recruitment Manager in the delivery of the Student Recruitment Strategy to generate enquiries, applications and subsequent enrolments for the University’s courses.Be an active participant in recruitment events such as UCAS Conventions, HE Fairs, Careers Guidance Show attendance and other similar activities, on a national and international basis.Collect market intelligence, create reports and make recommendations to respond to the progressing student market. Contribute to the achievement of targets within the University’s Access Participation Plan (APP), delivering recruitment activity that maintains a diverse applicant base aligned to the commitments made in the APP to the Office for Students.Responsible for the implementation and delivery of planned engagement activities in the UK and EU as a key member of the University’s front line recruitment team.Responsible for the collection and entry of data in the University’s CRM system from all recruitment activities.Work with the wider department to compile, test and deliver successful campaign communication plans to maximise engagement to prospects through the CRM platform.Undertake administrative support for associated student recruitment events, including booking stand space, organising logistics, itineraries, travel and accommodation, materials, expenses/advances, risk assessments etc.Support relevant internal and external stakeholders in a professional and consistent manner in order to successfully increase the number of student applications, conversions and enrolments.Liaise and work collaboratively with academic colleagues within the University to support student recruitment and conversion.

Norwich, United Kingdom

Represented and promoted the University at overseas exhibitions, fairs, seminars and school visits. Planned and executed visits to target market territories to give presentations, participate in promotional events, talk to prospective students and key stakeholders. Carried out assessment interviews and portfolio guidance, offering conditional places where appropriate. Completed practical overseas requirements for all international staff, including making travel and accommodation bookings, visa applications, recording expenditure and freight dispatch.Developed the University's agent network in designated markets, training new agents and maintaining strong relationships.Monitored progress in market countries using student application data, conversion rates, recruitment activities and progress reports. Gathered and analysed market intelligence, including statistical data, to inform market planning and development, supporting the University International Strategy. Helped to identify new opportunities for international recruitment. Contributed to the development and delivery of communications and conversion plan, using the University CRM. Assisted with management of student enquiries via social media, email and phone. Took part in campus events hosted for international students. Provided mentor support and guidance for new staff members.

Vancouver, Canada Area

• Aided college students with all admission, account and general queries on behalf of the Registrar’s Office, in person and via email.• Managed post, paperwork and highly sensitive student documents, as well as helping them in their understanding of programs and courses.• Managed the Registrar’s Office phone line on a bi-weekly basis, accepting incoming calls and aiding current students with their questions. Directed prospective students in their decision to sign up for a Douglas College program, explaining fees, admissions process and documentation required.• Managed payments and made sure incoming cash, card and cheque payments balanced upon closing.

London, United Kingdom

•Developed new HR Coordinator role - updated HR and Recruitment systems in line with Head Office procedure, increased efficiency of hiring process and effectiveness of staff management.•Managed school website - kept website up-to-date with relevant news, events and social media links. Used Google Analytics to assess traffic and bounce rates. Liaised with Marketing Team to increase visitors and conversion rates.•Managed admissions process – reported to school Registrar, dealt with all enquiries regarding admission, advising on process, tours, and waiting list. •Organised first ‘Head’s Event’ - Developed invites, produced menu and seating plan alongside venue, liaised with Marketing Team to organise tours and presentation. Followed up with staff and visitors to assess success of event.•Continued to manage school reception desk in the morning.

London, United Kingdom

•Provided PA and admin support for main school and nursery - organised meetings and head office events, managed diary and dealt with parent queries.•Completed St John’s Ambulance First Aid at Work course - put into practice daily as primary first aider for students. Included management of students’ medical supplies and their health and safety plan in event of emergency.

Norwich, United Kingdom

•First point of contact for the Debut Restaurant - dealt with all reservations and enquiries, kept website updated and managed popular Twitter account. Marketed specific themed events hosted by restaurant.•Helped train students on reception desk, as part of Gold Accredited Reception and Food Service Hospitality course – ensured they understood general workings of receptionist role (e.g. appearance, health and safety, managing customer enquiries). Travelled to work placements and monitored progress, providing a witness statement on attendance, attitude, competence and performance.•Key role in the organisation of school events - e.g. Annual Awards Dinner with 300 guests in attendance. Involved communicating with local hotels, taking charge of ticket sales, marketing, student entertainment, pricing and catering. •Dealt with all aspects of finance - included taking payments and providing refunds, chasing deposits, logging and banking, keeping up-to-date records and liaising with Finance Department.

Norwich, United Kingdom

•Managed reception desk - liaised with parents, ensure upkeep of customer areas, updated databases, managed all aspects of finance and social media for entire centre.•Advertised centre - helped to gain and maintain student numbers. Advertised the job vacancies, selected candidates, interviewed and helped to train new employees.

Norwich, United Kingdom

•Cashier work, up selling, increasing sales of ‘Star Gift’ product on shop floor, along with general shop floor duties.

Norwich, United Kingdom

•Helped with bureau duties - involved conversing with customers, money handling, learning about all currencies and codes for every country, along with the specifics of buying and selling money.

Bachelor Of Science (Bsc), Psychology, 2.1

Activities and Societies: Netball, Revival Gospel Choir, Campaign Worker for Equal Opportunities and Welfare

Level 3 Ncfe Certificate, Event Management, Distinction

Whilst working full time undertook event management course. Covered customer service, event planning process, various types of event.