Employee EngagementClient - TCS1- Giving Induction and Orientation to the new joiners,Giving company overview and describe the policies and procedures2- Attendance ManagementKeeping a track of Attendance of onboarded employees and sharing the Attendance record to client for Approval for the same.3- Grievance Handling Acknowledged the grievance and provide necessary solution to the employees. Highlight the red flags to the next level and follow up for the appropriate action.Successfully handled more than 150 issue cases.4- Query ResolutionResponded to more than 150 employee's request for queries and information related to tax, timesheet,salary and policies.5- Compensation and BenefitDesigning the salary structure for employees.Helping employees to save tax deduction by advising them on tax benefit plans and other investment options.6- Exit DiscussionConducting the exit interview for the employees who initiate the Resignation.Trying to get the constructive feedback for company and trying implement the corrective measures for them.Successfully retained 6 Resignation.7- Exit FormalitiesHelping the employees to relived properly.Issuing Relieving and Experience letter.Doing F&F settlement for employees.Keep a track on Asset submission.

- Worked as Academic Counselor- My work to sell the product of Vedantu Learing through call andsometimes visiting to the client place.- I had to convince the customer to buy the online courses of Vedantu and also I had to gave Presentations through virtual meetings and council the students.

- Worked as Amazon technical support (TCD).- Where i had to handle the issues of customer's of Amazon and solve the issues over call and handle all the Electronics and Large Appliances products.- For Electronics products doing the trouble shooting and raising ticket for technical visit to the customer’s place.- Giving the solutions of Refund or Replacement of the products as per the company’s policy.

- Work as Manual tester- Verifing the application and software works as required by physically using the functions and features of the application as an End-user with the aim of making software free from defect.- By understanding the requirements I have to write the testcases verifing each and every step of test case I have to find the bugs and inform the Development team.