Manage and oversee the organization's information technology assets. I plan acquisitions, record and track assets, manage contracts and licenses, and collaborate with teams and vendors to ensure availability and optimal performance. I implement compliance and security policies and administer the asset lifecycle. This position requires strong asset management skills, technical knowledge, and analytical abilities. I am committed to efficient IT asset management to contribute to the organization's success and growth.Achievements:● Streamlined processes for daily operations.● Implemented asset management controls.● Efficient communication with internal departments.● Optimized equipment utilization.● Reduced equipment loss through internal audits.● Monitored asset lifecycle.● Conducted local and global negotiations for equipment acquisition.Tools:● Power BI● Excel● Pivot Tables● ServiceNow● SharePoint● Advanced English● HR Core● SCCM● CMDB● Mobile Device Management● Intune

Management of company-disposed depreciated CAPEX and OPEX for employee sale, through ongoing communication and monitoring until completion.Storing devices in the warehouse for sale or ecologically responsible disposal.Maintaining constant communication with the finance team for the issuance and collection of sales invoice signatures.Refurbishing computer equipment (both hardware and software) for deployment and optimal functionality in a second useful life.Achievements:● 50% reduction in invoice issuance time.● Reduction of pollutant emissions through the implementation of electronic signatures across departments.● Minimized losses of equipment sent for technology disposal.● Streamlined response and communication within the sales process.● Optimization of warehouse spaces.Tools:● Power BI● SAP FI● Excel● ServiceNow● SharePoint● CMDB● Mobile Device Management● Reconciliation

In my previous role at American Express, I provided customer service to individuals residing in Argentina. I focused on delivering exceptional service by addressing inquiries, resolving issues, and offering personalized solutions. I maintained a high level of customer satisfaction by providing guidance on financial products and services, as well as resolving transaction-related problems and claims. I worked closely with internal teams to ensure quick and accurate responses, and I consistently aimed to exceed customer expectations in every interaction.Achievements:● Assisted in improving process mapping for call scripts.● Effective communication through active listening to understand customer needs.● Proficient in database comprehension for easy data presentation of monthly figures.● Understanding of business requirements.● Data analysis using financial systems for decision-making.Tools:● Excel● English● Pivot Tables● Financial statements● Outlook● Skype

As a Business Analyst Operations at HSBC, I provided consultancy services in corporate banking and payment dispersal at both national and international levels. I specialized in file analysis using macros, pivot tables, and databases. My key focus was on risk analysis, KYC process implementation, and operational improvement. I collaborated with internal teams and clients to deliver customized solutions, enhancing the quality and speed of transactions. I developed skills in financial analysis, risk management, and effective communication across various industries.Achievements:● Collaborated in teamwork and knowledge sharing.● Identified and promptly resolved issues.● Improved response time to bank clients.● Assisted in enhancing macros and conducting data analysis.Tools:● Hogan● KYC● PLD● Pivot Tables● Excel● English● HSBCnet● Dommies

As a desktop support technician, I provided high-quality assistance to users in hosting services, email, BBVA electronic billing, and website programming. My focus was on ensuring customer satisfaction by managing technical incidents, resolving issues, and providing timely and clear assistance. I collaborated with internal teams to address complex problems and improved service efficiency through updated documentation and support resources. I developed strong skills in problem-solving, effective communication, and teamwork. I am committed to continuously expanding my knowledge in the technology field and providing innovative solutions that drive customer success.Achievements:● Assisted in standardizing processes to streamline solutions.● Improved communication within communication departments.● Reduced calls through first-contact resolutions.● Mapped processes for training new staff.Tools:● Excel● English● Outlook● Pivot tables● Remedy● Desktop Remote● HTML

As a Data Analyst at IMSS, I provided risk advisory services to companies regarding risk assessment and filing their SUA records. Through incoming calls, I offered guidance and resolved inquiries related to fiscal and labor obligations with IMSS. Using Microsoft Office tools such as Excel and Word, I performed payroll and employee data analysis to assess risks. I submitted payments and reports to IMSS using the SUA file. I maintained effective communication with internal teams for proper issue resolution. I recorded interactions and actions taken for appropriate case tracking. My focus was on delivering quality customer service by providing clear and accurate solutions to meet obligations and minimize IMSS risks.Achievements:● Enhanced established macros for call information capture.● Analyzed and identified errors within platforms for first-contact resolution.● Analyzed information for weekly report presentation to the area supervisor.Tools:● Excel● Java● Macros