Silvia Rojas Email and Phone Number

• In charge of the design and implementation of talent review process and succession plan.• Developed management competencies to drive a new performance management culture.• Designing and delivery the induction process (including Health and Safety workshops) and the exit interviews.• Working in partnership closely and effectively with functional/department heads and business units and external suppliers to ensure the effective delivery of learning and development projects. • Drafting Learning and Development policies and procedures. • Recruiting and managing external suppliers.• Processing all payments and invoicing; managing the annual budget.• Producing progress reports (depth analysis of the main indicators).• Responsible for managing the whole cycle of the annual training programme from needs analysis through to design, implementation and programme evaluation.• Overseeing and justifying the training supported by the European Social Fund.• Setting up a Knowledge Library and Learning Resources Centre.

• Client portfolio management. Clients included Telefónica I+D, Accenture, Huawei technologies, etc.• Recruiting, interviewing and assessing applicants and external partners.• Responsible for designing and delivering tailor- made training courses and materials based on the customers needs.• In charge of scheduling courses; booking trainers, venues and catering.

• Needs detection, design, management, implementation and follow up of the Annual Training Program (3,000 people). • Cost analysis, training partners management and implementation of an English Training Programme for the Company (1,600 people).• Preparing the yearly course brochure; from start to finish i.e. managing the timetable and liaising with the training providers, booking venues writing up learning objectives, designing layout, and printing.• Booking and organising internal and external training events and projects; from inception to completion i.e. booking venues, equipment, accommodation, catering and providing handouts, attendance and evaluation sheets.