Silvia Rojas Email and Phone Number

· Social Media Monitoring and Community Engagement· Brand Reputation and Crisis Management· Influencer Marketing and Collaborations· Reporting and Analytics

· Social Media Strategy Development and Content Calendar Management · Social Media Engagement and Community Management· Brand Reputation Management· Copywriting· Analytics and Performance Reporting· Graphic Design and Video Production and Editing· Influencer Partnership and Campaign Management

· Partner Recruitment and Onboarding: Led the recruitment and seamless onboarding of new Google partners, ensuring they were fully equipped to begin and expand their offerings.· Comprehensive Partner Support: Assisted partners with various tasks, including adding new products and features, maintaining and updating their service information, and providing access to essential tools. Ensured partners were well-informed and prepared to successfully meet their contractual obligations.· Cross-Functional Collaboration: Worked closely with internal teams to meet partner expectations and requirements, ensuring alignment across departments to deliver optimal support and solutions.· Operational Support and Coordination: Collaborated with various operational teams to ensure all partner operational needs were met, enhancing efficiency and effectiveness in service delivery.· Customer Experience Focus: Dedicated to delivering the best possible customer experience by proactively addressing partner needs and resolving issues in a timely manner.· Global Partner Support: Provided comprehensive support across multiple regions, including North America (NA), Latin America (LATAM), Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC), ensuring consistent and high-quality service worldwide.

· Account Management and Support: Established and maintained exclusive relationships with high-priority partners, delivering comprehensive, global support to meet their unique needs and objectives.· Cross-Functional Collaboration: Collaborated closely with internal teams to facilitate seamless client onboarding and foster strong, ongoing relationships with existing clients. Ensured alignment across departments to deliver exceptional service.· Contracting and Deadline Coordination: Supported regional leaders in adhering to timelines during the partner contracting phase, ensuring all milestones were met and contractual obligations fulfilled.· Escalation Handling: Served as the primary point of contact between high-priority clients and internal teams, efficiently managing communications and resolving escalated issues to maintain partner satisfaction.· Partner Record Maintenance and Optimization: Conducted regular maintenance of partner records and tools, ensuring accurate and up-to-date information for seamless operations and client interactions.

· Quality Assurance and Process Compliance.· Escalation Support and Collaboration· Priority Case Management· Process Development and Optimization· Operational Support for Level 1 Agents and Cases

· Strategic Social Media Planning· Social Media Engagement and Community Management· Content Calendar Management · Organic Community Growth· Influencer Marketing and Relationship Management· Analytics and Performance Reporting· Graphic Design and Video Production and Editing· Copywriting and blog writing

· Content Strategy and Editorial Planning· Social Media Strategy Development and Execution· Performance Analysis and Optimization· Organic Growth and Community Building

· Editorial Strategy and Calendar Management· SEO/SEM· Copywriting· Content Creation and Curation· Team Leadership and Management· Recruitment and Talent Development

· Creative Project Management· Audiovisual Production· Video Production and Editing· Concept Development and Ideation· Graphic Design

· Strategic Social Media Management· Content Calendar Development and Execution· Customer Interaction and Community Engagement· Organic Community Growth· Graphic Design & Video Production and Editing· Performance and Analytics Reporting