• Strategic Solutions Architect: Leads digital transformation initiatives, delivering hybrid cloud, cybersecurity, AI, and advanced network infrastructure to empower innovation.• Sales and Growth Enabler: Partners with sales and presales teams to identify opportunities, craft technical roadmaps, proposal development, and drive customer success.• Client-Centric Leader: Collaborates with C-suite executives and IT leaders to align cutting-edge technology with business objectives.• Innovative Market Strategist: Leverages deep industry expertise and strong partnerships to shape transformative market strategies.

-Revitalized the professional services division following years of declining revenue in customer experience (CX), customer service, service management, security, AI, and data consulting, driving a 10% revenue increase in the first year.- Strengthened a partner-led approach by deepening collaborations with Zendesk, Gorgias, Intercom, Checkstep, Sprout Social, Discord, and Island.io (enterprise browser), securing a strategic new partnership with eDesk.- Served as a trusted advisor to customers on AI and partner technologies in presales and post-sales capacities to meet evolving business needs and drive success.- Completed diverse training and certifications, including Zendesk, AI, Data, Gorgias, and Island.io, to deliver expertise in partner solutions and emerging technologies.- Spearheaded a cross-functional team collaboration initiative, enhancing professional capabilities in CX, content management, and trust and safety. Partnered closely with diverse Consulting Teams, Sales, Marketing, IT, and Service Delivery teams to align goals and improve service offerings.

• Led Solution Architects in developing managed solutions, professional services, and technology strategies for Communications, Financial Services, Technology, and Utility companies. Defined go-to-market (GTM) and account strategies with AEs and executive leadership to win record-breaking contracts and drive growth.• Played a central role in delivering wins and led the architecture and proposal for the largest contract ever awarded to the company. Consistently delivered outstanding solutions, technical knowledge, compelling presentations, competitive pricing, and favorable contract negotiations. • Managed the end-to-end pre-sales process and lifecycle and implemented standardized tools to help scale the team. Developed RPFs, RFIs, sales proposals, and marketing collateral to enable substantial business growth. • Served as a trusted advisor to leading companies across industry verticals.

• Built and led an Engineering team that innovated and developed a range of highly successful managed service offerings. Defined, created the GTM strategy, architected, and implemented Agile-based systems for 5G, Private LTE, Public Wi-Fi, Cloud, and Edge Data Center solutions. Led full-stack application development for analytics, IoT, mobile apps, and captive portals. Managed 15 direct reports, and five indirect resources.• Headed significant projects, including the delivery of a CBRS/Private LTE Network at major sports venues and delivered six Edge Data Centers on schedule during the COVID-19 pandemic.

• Developed the network architecture and go-to-market strategy for next-generation VSAT systems and led a cross-functional team on high-value RFP proposals. Produced product strategies and roadmaps with Development Engineering, Product Management, and VSAT service providers. • Built critical partnerships with leading companies, including Dell, VMware, Cisco, and Red Hat. Worked across the industry to better align with commercial standardization for 5G, MEF, Cloud, and Software Defined Networking.• Served as lead architect and proposal writer for a next-generation MEO project with SES. • Architected vital components of the Sat5G Project and created industry standards for satellite with 5G and Edge computing. Worked closely with industry peers to improve alignment with Cloud and NFV technologies.

• Led the Sales Engineering Team responsible for Enterprise, Financial, Service Provider, and Government clients. Effectively communicated the value of NIKSUN cybersecurity and network performance monitoring products. Drove customer success and aligned priorities to accelerate growth.• Managed a team of 12 Sales Engineers across the US, Canada, Mexico, and Brazil. Collaborated with Engineering and Product Management on enhancements and roadmaps.

• Conducted rigorous product and solution testing for software and other NetApp products. Collaborated with technology teams, customers, and other stakeholders to ensure alignment in testing efforts. Rebuilt the Raleigh, NC, and Sunnyvale, CA Engineering teams, with more than 30 Engineers, to maximize customer-centricity.

• Led a cross-functional team of 100+ in delivering professional engineering services and product development engineering with Federal Government customers globally. Managed and successfully delivered TSAT Program contract with the US Air Force and the Internet Routing in Space (IRIS) Program.