Roland Mubenga Email & Phone Number

Canary Wharf

London Area, United Kingdom

Spearhead outreach and lead generation efforts, leveraging various channels to identify and engage potential clients. Cultivate strong relationships with local businesses to establish mutually beneficial partnerships, resulting in increased referral traffic and revenue. Lead a team of sales professionals, providing guidance, training, and support to ensure achievement of sales targets and objectives. Utilise data analytics and CRM systems to track sales performance, identify trends, and make data-driven decisions to optimise sales strategies. Demonstrate adaptability and problem-solving skills in managing challenges and finding solutions to meet customer needs and exceed expectations. Proven ability to thrive in a fast-paced environment, effectively managing multiple priorities and deadlines while maintaining a high level of professionalism and customer satisfaction.

London Area, United Kingdom

Exceptional Sales Acumen: I have developed a deep understanding of high-end clientele and their unique needs while working at the Savoy. Client Relationship Management: I have cultivated strong and enduring relationships with VIP clients at The Savoy Hotel through personalised training sessions and attentive customer service. I used my interpersonal skills, building trust and rapport with clients to ensure their ongoing satisfaction and loyalty. Proactive Problem-Solving: I have a proactive approach to identifying and addressing client concerns or challenges. I adapt training methodologies, modify exercise routines, and provide tailored solutions that met clients' changing needs and preferences, ensuring a consistently exceptional experience. Maintaining a high standard in my appearance and behaviour.

London, England, United Kingdom

Conducting in-depth needs assessments to develop personalised fitness plans for clients, demonstrating an ability to gather requirements and create tailored solutions. Adapting service provision to service an evolving market such as providing an online service during the covid-19 pandemic. Another example is utilising social media to increase my brand awareness and generate new client referrals. I utilised coaching techniques; I supported clients in developing their knowledge and achieving their health and fitness goals. Maintaining open communication and building strong relationships with clients, utilising excellent interpersonal and client management skills to understand, and then meet, their needs and expectations. Each client has a different communication style which can vary, to determine the best way to communicate with them I utilise active listening and reading body language. I demonstrate strong organisational and management skills by scheduling and coordinating complex training programs and activities for multiple clients, ensuring smooth execution and timely delivery of services.

Oxford Street

I have demonstrated strong leadership and results-driven skills as a self-employed personal trainer.I have a proven track record of managing income and expenditure to monitor the financial health of my business and identify opportunities to increase profits. In addition, I have shown adaptability in my methods, successfully transitioning to an online service in response to the COVID-19 pandemic and using social media to increase brand awareness and generate new leads. Through coaching techniques, I have effectively supported clients in developing their knowledge and achieving their health and fitness goals. These skills make me a valuable asset in any team or organisation.

Oxford Street

As a personal trainer, I have extensive experience managing client expectations and collaborating with team members to achieve common goals. In my role, I worked closely with clients to understand their individual needs and objectives and develop personalised training plans to help them achieve these goals. This required strong communication skills and the ability to manage their expectations around the results they could expect to see. I also frequently worked with other fitness professionals, such as nutritionists and physiotherapists, to ensure that my clients received the best care and support. This required collaborating effectively with team members to deliver the best possible results for my clients.

Kingly Street, England, United Kingdom

Managing fiscal responsibility including ensuring rent was paid in a timely manner, and sufficient funds were available for payments to be made. Managing inventory and quality checking equipment to ensure replacement orders are made in a timely manner and equipment is kept to a high standard. Organising shift rotas for the team every month, setting weekly objectives, and carrying out performance reviews to provide an effective service. Building and maintaining relationships with clients; including personalising my communication with each person for a higher level of service. Creating and managing class timetables, arranging trainers to lead the classes and managing any required timetable changes.

London, United Kingdom

As a sales representative, I have honed my skills in identifying and meeting clients' needs through excellent product knowledge and active listening. I can establish a personal rapport with clients by remembering their names and using them often, and I am empathetic in understanding their motivations and concerns. As a fitness instructor and acting fitness manager, I have demonstrated strong leadership skills in organizing shift rotas, setting weekly objectives, and conducting performance reviews. I have also built and maintained relationships with clients through personalized communication and have confidently led groups of up to 50 people in practical courses. These skills make me a valuable asset in any sales position.I always have good product knowledge, which allows me to quickly identify the best solution for the client. I actively listen to provide excellent service; I make a point to remember each person's name and use it often to establish a personal rapport with them. I'm empathetic with all prospects so I can best understand their motivations and concerns about our service. Implement innovative sales tactics and promotional campaigns to drive revenue growth and increase brand awareness.

Bachelor'S Degree, Sport And Exercise Science

Btec, Applied Sport Scince And Applied Science