Roland Müller Email & Phone Number

South Africa

Leading the customer services team that provides strategic insight and marketing expertise to our clients.

City Of Johannesburg, Gauteng, South Africa

I provide strategic insight and support in various marketing activities for our clients in the travel industry - from Tour operators, DMC's, Cruise lines, hotels and even insurance.

South Africa

Adding strategic insight and direction to our leisure clients and division at Big Ambitions.

Johannesburg Area, South Africa

My responsibility is overall client management and includes- Implementation of various marketing initiatives for various clients (including traditional and online, social media and e-marketing)- Briefing of writers & designers as well as liaising with journalists in order to publish our clients content- Planning and hosting of Press trips- Creating appropriate content for travel and tourism clients across media and marketing platforms- Sourcing of Corporate clients for Big Ambitions Pty Ltd.- Supporting day-to-day coordination of social media content (on Instagram, Facebook, Twitter, and Google +) and assisting with content auditing.- Supporting associated business functions within customers linked to marketing, e.g. design, events, PR, in-house campaigns, trade fam trips and trade workshops and roadshows.

City Of Johannesburg, Gauteng, South Africa

Responsible for trade marketing of the United Airlines brand in south Africa

City Of Johannesburg, Gauteng, South Africa

I'm responsible for the marketing and advertising of various cruising, touring, airline and land based holiday products at Development Promotions. A tour operator servicing the travel trade for over 45 years.

Johannesburg Area, South Africa

Managing the marketing initiatives and campaigns of the Student Flights and Cruiseabout brands, in order to drive enquiries to the stores. This includes budget management, the sourcing of product, campaign development and execution, monthly marketing activities (including press advertising, direct mailers, online campaigns, radio and in-store marketing). Briefing of online teams on social media, affiliate marketing and SEO requirements. Building and management of supplier relationships. Reporting on ROI and communication with management.

Johannesburg Area, South Africa

• I am responsible all forms of digital marketing and e-commerce for the 3 brands that make up Cullinan Outbound Tourism - Thompsons Holidays, Island Light Holidays & SAA Holidays.• This includes e-mail marketing, website development and administration, social media community management on various platforms and other forms of digital marketing and advertising.• I work closely with our in-house design team, which includes planning, content generation, briefing and proofing of design projects in order to complete my responsibilities within deadlines.• One of my noticeable achievements in this position was the design of a completely new website for one of the Cullinan Outbound Tourism brands. This was done together with an external digital agency and included conceptualising the design and overall look & feel and functionality of the new website, the generation and uploading of content via CMS and ongoing website administration after going live. We are currently working the websites for the other brands.• I fulfill a dual function currently and my responsibilities as marketing coordinator for the African product include the building and submission of packages to various consortiums and partners. This also includes proofing of various marketing collateral. I also need to ensure that all packages advertised online are valid and updated constantly

Johannesburg Area, South Africa

• Supporting the Product and Contracting Executive in product development (obtaining supplier contracts, negotiated rates, ad-hoc promotional rates, allocation, brochure contribution and information)• Creating and maintaining relationships with various suppliers• Interpreting, understanding and explaining supplier contracts and making sure that the contracts are uploaded into various systems and databases correctly• Distribution of rates, specials and other information to reservations, marketing and sales departments through updates and briefs.• Selecting products and packages for advertising (based on marketing strategies and campaigns) through specific mediums and making sure that adverts are placed correctly.• Involved in the complete marketing and advertising process from selection of product to the final approval of artwork and design. • Statistical analysis of sales and rates which I had to report on a monthly basis. • Comparing and cross-checking of contracts and rates against previous years' contracts • Thompsons Holidays was also the fulfillment partner of Computicket Travel. The aim of this partnership is to introduce travel and provide travel packages to the lower LSM consumer. As the product assistant for Computicket Travel I was tasked with negotiating exclusive rates and specials specifically for this market.• During my time at Thompsons Holidays, I acquired invaluable product and destination knowledge and experience of the geographical areas that I worked with: South Africa from Sep'08 - Nov'09, Mauritius and other destinations for Computicket Travel from Dec'09 - May'11 and Africa & Middle East from Jun'11 - Sep'12

London, United Kingdom

Tracoin is the contracting business for Trafalgar tours, Insight Vacations, Brendan Vacations, Uniworld Cruises, Brendan Vacations, Well Win East and Contiki HolidaysAs an expert on the Tropics operating system, I was consulting for the contracting department ensuring that all contracts and data including the purchasing system is kept up to date. This also involves direct contact with all out suppliers and liaising with all Travel Corporation offices worldwide.

London, United Kingdom

Meeting travelers upon arrival at their pre-tour hotels, before they joined their Trafalgar or Insight tours, giving them all the necessary details regarding the departure of their tour as well as local info and available day tours and activities

Bachelor Of Commerce (B.Com.) Hons, Tourism And Travel Marketing & Management

1 Year of studies obtaining my honors degree in Tourism management & marketing. Including Marketing, Business management & Eco -Tourism.

Bachelor Of Commerce (Bcom), Travel & Tourism Marketing

3 years of travel and tourism managment studies, including business management, ethics, marketing and human resources

Education record