Rolanda Johnson, Cpp Email & Phone Number

Cambridge, Massachusetts, Us

Dallas, Tx, Us

Managing full-function end-to-end payroll processing for all Managed Payroll services and other OSV Service levelsSuccessfully manage and train a team of 20 specialists and 2 supervisors; delegate responsibilitiesWork with customers and employees to identify Workday and other system issues and advise on the solutionRepresent Payroll Services as a leader and subject material expert in customer onsite visitsDirect and oversee the testing of new system functionalities whether due to internal software developments or Workday Update releasesMeet payroll operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvementsCreate or troubleshoot earning/deduction codes and Run CategoriesResearch and respond to escalated and more complex inquiries from customers and internal stakeholders on payroll issuesResponsible for the development of W-2 and W-2 corrections; directing and guiding customers on tax adjustments in WorkdayManage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identifiedDecisive when dealing with payroll issuesStrong leadership skills including coaching and mentoring

Dallas, Tx, Us

Responsible for transitioning new customers from implementation into OSV’s production platformManaged a team of 5 specialistsManaged and trained Payroll Specialists and ensured all payrolls were processed timelyDocumented processes and procedures.Created or reconfigured earning/deduction codes and Run Categories.Escalation point of contact on unresolved ticketsCollaborated with the implementation team on unresolved issuesConducted monthly 1:1 meetings and annual reviews with team to discuss goals and performance

Dallas, Tx, Us

Managed and trained Payroll Administrators on daily processing and proceduresEnsured all payrolls were processed timely and accuratelyDocumented processes and proceduresCreated, troubleshoot and reconfigured earning/deduction pay components and run categoriesEscalation point of contact on unresolved tickets

Dallas, Tx, Us

Performed the tasks as a Payroll administrator for new clientsTrained clients on Payroll functions within Workday and on OSV policies and proceduresCreated, troubleshoot, reconfigured earning/deduction pay components and run categories

Dallas, Tx, Us

Provided customer support to new and existing clientsProcessed payroll using WorkdayGenerated On-Demand and Manual payments when requestedResponsible for creating, packaging and distributing payments to client locations

Dallas, Tx, Us

Reviewed and set-up garnishment orders in WorkdayAnswered and resolved garnishment questions for clients and agenciesCreated and documented garnishment procedures