Matthew Willson Email & Phone Number

Drogheda, Ireland

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Dublin, Leinster, Ireland

County Dublin, Ireland

Identify & handle technical issues for Motech clients via Tickets and Calls/Emails. *B2B- Utilise JIRA for Tickets submitted by Clients- Utilise MySQL database for incident analysis and troubleshooting of technical issues.- Onboarding and Trial Management - QA Testing for various aspects of the service.Other Responsibilities: - Development and management of Motech Website. (Storyboarding and Wire-framing new design ideas and carrying out development and implementation of said ideas.)- Content Design and Development using Adobe Suite (Photoshop CC, Lightroom CC, Premiere Pro CC, Illustrator CC)- Create, edit and voice Video Support Guides for Motech and Partners support pages. Editing done using Camtasia 9 along with other tools.- Concept art work and designs for Motech products.

Dublin

ReplyManager is a CRM tool that allows you to sync with Amazon, eBay, Rakuten, Facebook, Twitter, your webstore and more - in one team inbox. I operated as the primary point of contact for all users.Key Responsibilities:1. Identify & handle technical issues.- Account Issues - Mail Server Issues (Amazon (SES), Gmail, Outlook, Office365, Self-hosted) - Integration Issues (Amazon, eBay, ChannelAdvisor, Linnworks, Facebook and Twitter)2. Escalate and resolve server issues /w Development, communicate resolution(s) to customers.3. Handle management of accounts for customers, setup & train customer support teams or individual users on software. 4. Advise on setup of accounts and structure of users - admins.

Dublin

XSellco is One simple platform empowering your online business -Thousands of online retailers rely on XSellco every day for instant repricing, customer support helpdesk and feedback management solutions.I worked as a key member of the Technical Support team within XSellco working with all departments within the company.Primary Duties:1. Identify and Resolve Technical Issues with customers accounts.- Account Issues - Mail Server Issues (Amazon (SES), Gmail, Outlook, Office365, Self-hosted) - Integration Issues (Amazon, eBay, Shopify, Magento (1.x, 2), BigCommerce etc.. )2. Identify and report bugs/issues to Development team.3. Liaise with and report issues between Support and Development teams.4. Assist other members of Technical team with support queries and train new members.Secondary Duties:1. Provide training to new members of teams.2. Provide insights into products and help produce product guides.3. Sit in during Sales calls to assist with General/Technical queries to help sales process.4. Provide product demonstrations to all customers from basic 20 min demonstrations to 1 hr demonstrations with teams via Zoom or GoToMeeting.

Newbridge

Basic Sales, Stock Management and Shop maintenance

Ireland

Managed any customer queries to do with accounts and transactions and also assisted with customer transition from manual transactions to digital transactions.

Bachelor’S Degree, Computer Systems Management

High School