Rolanda Jackson Email & Phone Number

Sterling, Va, Us

Fairfax County, Virginia, United States

Working with Federal agency to develop a relationship for Agile1Tech.Develop a growth strategy focused both on financial gain and customer satisfaction.

On the job Training- Cybersecurity Support Tech Apprentice program, Company education.Technical Support: Provide technical assistance and support to users within the organization, troubleshoot cybersecurity-related issues, and offer solutions to problems encountered by end-users or colleagues. Incident Response: Assist in incident response activities, including identifying, analyzing, and mitigating cybersecurity incidents, and providing support in the investigation and resolution of security breaches or vulnerabilities. Security Operations: Monitor and maintain the organization's security systems and tools, such as firewalls, intrusion detection systems, and antivirus software, ensuring their proper functioning and proactively identifying potential security risks or anomalies. User Education and Training: Help educate end-users about cybersecurity best practices, provide training on security awareness, and assist in developing materials or resources to promote cybersecurity knowledge and adherence to policies within the organization. Documentation and Reporting: Maintain accurate records and documentation of security incidents, investigations, and solutions implemented. Prepare reports and provide updates to management or relevant stakeholders regarding cybersecurity incidents, trends, and the overall security posture of the organization.

United States

▪ Collaborate with and provide technical support to all onsite and remote employees, as well as providing external customer support to area web base establishments.▪ Organized-possess strong multi-tasking and prioritizing skills; ability to work independently; high emotional intelligence; ability to quickly establish rapport with clients, employers & staff.▪ Supporting AV Systems, including familiarity with foundation technologies, networking, server, operating systems and terminology. ▪ Provide documents, tacks, and monitors the problem to ensure a timely resolution.▪ Coordinate and perform on-site assessments of existing A/V systems to verify configurations, support documentation, available resources, and environment constraints.▪ Provide daily maintenance of computer equipment in conference rooms and offices including removal of any computers, laptops, printers or monitors and follow up steps.▪ Ability to pack and ship returns to vendors and computer equipment to branch offices, tracking each item.▪ Provide excellent customer service along with detail communication skills at all times.

Sterling

▪ Provide an exceptional shopping experience that promotes sales transactions and customer satisfaction.▪ Train all new hires on cash register and ensure safety of Target floor by following safety procedures▪ Handle customer’s questions and complaints in a friendly and positive manner.▪ Responsible for all payment transactions and reconcile balance account.▪ Ensure cleanliness at all times and ensure that products are well stocked.▪ Ensure attractive display and stocking of items are in their respective categories.▪ Offer counsel to customers on products when asked and help customers locate requested items when asked.▪ Report suspicious activities around Target to the proper authorities.▪ Adhere strictly to regulations and guidelines at Target for the safety of staff and customers.▪ Attend to documents and payment discrepancies

Fairfax Virginia

Fairfax Va

Manassas

Master'S Degree, Information Systems Concentration In Computer Security Management, 3.09

Bachelor'S Degree, Information Systems Concentration In Database Developer