Roland Knappe Email & Phone Number

Sacramento, Ca, Us

* Design, write, and update installation guides, hardware installation guides, UI user manuals, CLI manuals, software reference manuals, and API manuals for multiple NETGEAR products, including: - Business wireless access points, Orbi Pro wireless mesh products, wireless long-distance bridges, and wireless controller systems - Business (PoE) switches, including Fully Managed Switches for large businesses, Smart Managed Switches, and Insight Managed Smart Cloud Switches - Consumer wireless routers, cable modems and routers, gaming routers, gaming switches, wireless range extenders, and mobile broadband routers - Cloud-based smartphone and portal network management software applications, including NETGEAR Insight applications - Business security products such as VPN routers, Unified Threat Management (UTM) appliances, Secure Threat Management (STM) appliances, and firewalls - ReadyNAS consumer and ReadyDATA enterprise network-attached storage (NAS) products* Produce online and printer-ready PDFs* Interface worldwide with engineers, tech docs staff, product line managers, project managers, and OEM staff* Bring new business doc lead writers up to speed and provide advice and support

* Revised and updated a Validated Reference Design guide for Aruba Instant, an enterprise-grade WLAN management application* Produced a Word-based PDF

* Wrote a Software Configuration Guide, including a Command Reference, for the Cisco Edge 300 Series Switch, which is a cloud-access platform that delivers cloud-based services to wireless clients* Helped to improve the GUI for the switch

* Wrote a Software Configuration Guide, Command Reference, and System Message Guide for the Cisco CGS2520 connected grid switch* Helped to develop the phase 2 version of the Cisco EnergyWise Orchestrator Wake for Remote Access Administrator Guide* Edited numerous documents for Cisco LAN switches, switch blades, and metro switches

* Edited and updated a multicast command reference and multicast configuration guide for Cisco IOX software for the CRS-1 and 12000 series routers* Researched the command line interface (CLI) in the lab to verify existing commands and determine commands that required documentation* Interfaced with tech docs staff, lab staff, and engineers

* Wrote release notes for Cisco IOS software trains for service provider and telecom customers, including software release notes for trains supporting the 7200, 7300, 7500, 7600, 10000, and 12000 series of high-end routers* Researched, wrote, and edited software caveat descriptions for publication* Interfaced with engineers, marketing staff, tech docs staff, and project managers* Maintained process docs for the documentation group

* Wrote a draft for command-definition and register-bit description sections for a traffic-management chipset databook* Wrote a draft for a user & installation guide for a traffic-management chipset emulation system for optical routers and switches

* Wrote release notes for Cisco IOS software trains for cable routers, cable modems, DSL access concentrators, and WAN switch-router modules* Served as backup manager for team of writers, editors, and production specialists

* Selected and documented Cisco products as defined by HP’s multivendor target market, including but not limited to Cisco (VPN) access routers, LAN switches, WAN switches, DSL products, and high-end telecom hardware devices, and CiscoWorks2000 and CiscoSecure software applications* Programmed documents in HTML and published them on HP’s intranet* Trained technical writers for HP’s multivendor support-planning division

* Wrote over 200 hardware product-support plans for non-HP products with a focus on Networking (Cisco, Nortel, 3Com), PC Server (Compaq, IBM, Sun), and Digital Imaging Processing (FileNet) markets* Developed and wrote manuals on how to write product-support plans* Interfaced with project managers, engineers, and vendor technicians

* Wrote installation, maintenance, and troubleshooting guides for Tektronix (Grass Valley Group) video control panels* Wrote installation guides for Tektronix video switches* Wrote and revised safety manual for environmental engineering firm