Rolando Melo Email & Phone Number

Canada

Winnipeg, Mb

• The primary responsibilities are performing, analyzing and providing project analysis and support to the entire Live Care team.

Winnipeg, Mb

• Resolve conflicts with an emphasis on helping our restaurants and Customers.• Pro-actively manage the network’s performance from making important logistical decisions to ensuring each stakeholder’s experience meets Skip’s experience standards.

Winnipeg, Mb

• Resolve conflicts with an emphasis on helping our restaurants. • Pro-actively manage the network’s performance from making important logistical decisions to ensuring each stakeholder’s experience meets Skip’s experience standards.

Dominican Republic

• Performed methodologies and processes: Waterfall, Agile (Scrum).• Facilitated daily scrum, sprint planning sessions, sprint review and retrospective meetings. • Liaised with stakeholders to baseline and develop interconnecting business processes to formalize the flow of information within the company.• Applied strong communication skills to gather information, document, analyze, and validate business processes, systems, and requirements.• Defined scope and objectives of… Show more • Performed methodologies and processes: Waterfall, Agile (Scrum).• Facilitated daily scrum, sprint planning sessions, sprint review and retrospective meetings. • Liaised with stakeholders to baseline and develop interconnecting business processes to formalize the flow of information within the company.• Applied strong communication skills to gather information, document, analyze, and validate business processes, systems, and requirements.• Defined scope and objectives of strategic projects using knowledge of information technology, regulatory bodies and financial services industry requirements.• Supported and conducted visualization, user acceptance testing on-time and on-budget, and configuration validation of solutions, tools, and processes prior to implementation.• Developed user manuals and training programs for new business processes, tools, or software.• Supported the continuous improvement team by participating in conceptualizing and developing strategical projects of Digital Transformation.• Supported continuous improvement by participating in conceptualizing and developing robust system tools to strength communication, information and material flow. Show less

Dominican Republic

• Led a technical support group to maintain critical services and systems up and running 24/7.• Collected, designed and developed technical reports to support decision making.

Dominican Republic

• Backed up 98.86% of customer’s data and internal or other documentation with IBM TSM (Tivoli Storage Manager) following regulatory laws for 10 years.

Dominican Republic

• Led business merger projects with BHD bank to integrate all PyME BHD systems and platforms without affecting customers banking experience including AS/400 systems, teller systems, SME loans, and microfinance loan for 5 months.

Dominican Republic

• Designed and configure SAP Basis Module. Migrated master data and work flow process of Epicor ERP System for manufacturing to MM, SD, MP Module.• Designed, modeling and transformed data to support decisions making on Sales, Distribution and Production. • Created KPI’s and Metrics that included forecast and Business budgets by SKU’s, Market and more.

Dominican Republic

• Analyzed, designed, implementing and supporting the new sales system for Agua Crystal Industry.• Designed, modeling and transformed data into a Data warehousing for external distribution partners to evaluate sales, cost, proofing and effective distribution of SKU’s.

Dominican Republic

• Served as technical support for sales, marketing, logistic and inventory departments and worked for projects related to sales or distribution, aiming to evaluate and support workflows across the company.

Dominican Republic

• Served as technical Support providing solutions for Hardware, software, ERP and printing

Bachelor'S Degree, System And Computer Engineer

Post-Degree, Specialty In High Corporate Management

Master'S Degree, Management And Productivity