Rolando Robles Email and Phone Number
Rolando Robles's Location
Plano, Texas, United States, United States
Rolando Robles's Contact Details
Rolando Robles work email
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Rolando Robles personal email
n/a
Rolando Robles phone numbers
About Rolando Robles
Experienced Software Engineer and Analyst with a demonstrated history of working in the telecommunications industry. Skilled in Data Automation, Database Management, and languages including SQL, C#, VBA and JavaScript. I'm a young professional with a Bachelor’s Degree focused in Computer Information Systems and Quantitative Methods from Texas State University.
Rolando Robles's Current Company Details
Rolando Robles Work Experience Details
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Principal Software And Applications EngineerToyota North America Jul 2024 - PresentPlano, Tx, Us- Providing technical guidance and leadership to the development team- Playing a crucial role in designing and architecting complex software systems- Involvement in code reviews to maintain code quality, provide constructive feedback, and enforce coding standards- Mentoring, coaching, and training mid-level engineers to facilitate their professional growth and help them enhance their technical skills- Working closely with cross-functional teams, including product managers, project managers, designers, and other engineers, to ensure alignment and successful delivery of projects
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Senior Software EngineerT-Mobile Sep 2020 - Jul 2024Bellevue, Wa, Us- Designs, develops, codes, tests, debugs and maintains data warehouse solutions in Azure, SQL Server, and Teradata.- Pair programs, tests, debugs, code reviews and uses development testing tools to test code performance prior to checking in code for QA testing.- Provide high level estimates based on initial code research, high level business requirements and existing business rules and documentation. -
Software EngineerMicrosoft (Contract) Jan 2020 - Sep 2020
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Business Controls AnalystSpectrum Jan 2019 - Jan 2020Stamford , Ct, UsProvide direct support to achieve company performance and financial objectives. Responsible for assisting in the preparation and development of operations and capital budgets, forecasts, short and long-term business plans, variance and trend analysis. Also responsible for overseeing and coordinating the consolidation and distribution of daily, weekly and monthly statistical and financial reports and analysis. - In conjunction with business planning and management staff, assist in the preparation of short and long-term strategic business plans. - Assist in the consolidation and reporting of the budgets and forecast for Video Customer Operations. - Assist in the monthly review and analysis of operating and capital expenditures for Video Customer Operations.- Work with Finance to ensure accuracy in coding payments, and properly accruing for activities of the department. -
Forecasting & Staffing AnalystSpectrum Jan 2018 - Jan 2019Stamford , Ct, Us- Automate data retrieval processes to provide condense, concise and efficient reporting.- Audit and maintain the integrity of data in eWorkforce Management and related databases.- Interpret and provide analysis on call and staff data using statistical techniques.- Provide SQI analysis and dashboards by creating Routing and Schedule Set forecasts in eWFM.- Utilize scheduling software to determine the proper shift coverage by adjusting center resources to accommodate changes in call volume/service activity or resource availability.- Liaise with staff regarding workforce management practices and initiatives.
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Analyst, Operations & ReportsSpectrum (Formerly Time Warner Cable) Dec 2016 - Jan 2018Stamford, Ct, UsTasked as the DB Manager and programmer to design, create and develop applications thatwill facilitate the automation of reportingAnalyze enterprise level data (competitive analysis, pricing and technology trends) to identifykey trends and KPI strategiesFormat reports, perform preliminary data quality assurance checks, then upload inpreparation for detailed reviewOversee data for existing productivity and performance reports. Monitor and maintain current scorecard systems and provide recommendations, as well as break/fix requests to senior analysts. Monitor system for reports due in & out on a daily basis, facilitate timely delivery. Document special cases and special handling of reports as appropriate. Document requests and changes of reports from requestors and ensure report statuses are advanced to ensure smooth transition through steps in process. Format reports, perform preliminary quality assurance checks, then upload in preparation for detailed review. Facilitate, follow up and document report sharing amongst evaluators for multidisciplinary assessments. -
Workforce CoordinatorSpectrum (Formerly Time Warner Cable) Jul 2015 - Nov 2016Stamford, Ct, UsReforecast weekly/daily/interval data for various call centers nationwide.Analyze call statistics reports for the WFM team and report trends.Assist management with analytic duties with the use of MS Access & Excel VBADaily Workforce Management reporting
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Workforce SupervisorNexxlinx Apr 2013 - Jun 2014Atlanta, Ga, UsDevelop workload forecasting models to support budgeting and scheduling processesGenerate and communicate off phone activity reports, staffing issues, performance measures,and call statisticsAutomate Reporting tools for use in KPI's, Dashboards and Variance explanationsAssist with forecasts in call deviation reports, shrink reports and scheduling activities for over 100 agents.Managed a core team of 3 assistant WFM coordinators.Assist upper management with reporting with the use of MS Excel VBA.Manage statistics of inbound call flow.Compose attendance reports and scheduling activities for all agents. -
Operations Supervisor & Workforce CoordinatorNexxlinx Oct 2012 - Apr 2013Atlanta, Ga, UsLead a core team of 12 agents.Manage KPI’s such as agent save rates; service upsells and quality of customer interaction.Follow through disciplinary action when needed to manage attendance and efficiency.Monitored adherence reports (RTA) to maintain efficient productivity.Report forecasting and scheduling activities for over 120 agents.Publish shrinkage reports & intra-day/historical agent performance data.
Rolando Robles Skills
Customer Satisfaction
Call Centers
Customer Experience
Workforce Management
Customer Retention
Customer Service
Telecommunications
Troubleshooting
Process Improvement
Team Leadership
Vendor Management
Team Building
Avaya Technologies
Telephony
Avaya
Broadband
Training
Data Analysis
Visual Basic For Applications
Microsoft Excel
Microsoft Access
Data Automation
Database Mangement
Microsoft Sql Server
Oracle Database
Visual Basic .net
C#
Crystal Reports
Tableau
Salesforce.com Administration
Microstrategy
Visual Studio
Rolando Robles Education Details
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Texas State UniversityComputer Information Systems And Quantitative Methods -
Austin Community CollegeGeneral
Frequently Asked Questions about Rolando Robles
What company does Rolando Robles work for?
Rolando Robles works for Toyota North America
What is Rolando Robles's role at the current company?
Rolando Robles's current role is Principal Software and Applications Engineer.
What is Rolando Robles's email address?
Rolando Robles's email address is ro****@****sys.com
What is Rolando Robles's direct phone number?
Rolando Robles's direct phone number is +195624*****
What schools did Rolando Robles attend?
Rolando Robles attended Texas State University, Austin Community College.
What skills is Rolando Robles known for?
Rolando Robles has skills like Customer Satisfaction, Call Centers, Customer Experience, Workforce Management, Customer Retention, Customer Service, Telecommunications, Troubleshooting, Process Improvement, Team Leadership, Vendor Management, Team Building.
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