Account ManagerJanuary 2015-January 2019• Deltek Costpoint and GCS Premier License Expansion and Add-on module Sales. • Ongoing relationship management to assist clients maximize their Deltek Costpoint and GCS applications. • Assists with client support and account and licensing requirements and issues. • Regular client review to establish project progress and user satisfaction.

Deltek is the leading provider of enterprise applications software designed specifically for project-focused business. My role is to nurture and progress Deltek consulting service opportunities through the sales cycle, working closely with the outside sales team in bringing sales to a successful conclusion.I perform multiple work assignments including: • prospecting, nurturing, sales analysis, lead generation and discovery calls.• Qualify and process sales leads generated through marketing programs (including trade shows, broadband telemarketing and direct marketing activities) and follow up on leads regularly to develop them into more qualified prospects.• Create appointments for the direct sales team.• Directly contact key prospect firms to introduce Deltek and develop a sales engagement.• Take responsibility for the accuracy, integrity and completeness of the prospect element of Salesforce.com.• Support attendance at tradeshows or other Deltek sponsored events as requested.Trainings Attended:• Accounting for Project Based Business: Government Contracting• GCS Premier Payroll• Budgeting & Planning Earned Value Management Reporting• Budgeting & Planning Financial Manager Fundamentals • Budgeting & Planning Organizational Manager Fundamentals • Budgeting & Planning Project Manager Fundamentals • Budgeting & Planning Project Manager Advanced

Generate sales opportunities through cold-calling, campaign and event invitation calling with the use of Elouqua marketing tool . Collect intelligence data on prospects and maintain prospect data in the CRM system (SALESFORCE). Work closely with sales team to facilitate smooth transition of all opportunities and validity of data.

Generate sales opportunities through cold-calling, campaign and event invitation calling with the use of Elouqua marketing tool . Collect intelligence data on prospects and maintain prospect data in the CRM system (SALESFORCE). Work closely with sales team to facilitate smooth transition of all opportunities and validity of data.• Generate sales opportunities in the assigned region through cold calling, campaign and event invitation calling.• Consult with suspects and prospects to identify key business issues within their organizations.• Develop and maintain accurate, detailed customer/prospect files on an ongoing basis.• Establish and maintain multi-level contacts at all major existing and prospective accounts.• Assist with seminars, user days, exhibitions, etc, as requested.• Stay abreast of current business issues and make every effort to constantly improve product knowledge and knowledge of the marketplace - in particular the key issues affecting their designated market sectors.• Communicate all pertinent information involving assigned accounts and prospective accounts to principals and management through monthly activity reports.

EMEA IT Marketing Rep/SAP Marketing Lead :-Handling IT marketing operations in an international level; working with a team of marketing and sales agents to carry out lead generation campaigns across Europe, Asia and the Pacific. -Coordinating with clients, responding to client requests, compiling reports, ensuring that campaign objectives are fulfilled on-time and within established budget. -Conducting market studies, surveys, compiling statistics, risk analysis and surveys, proactive crisis management. -Building database of qualified contacts in the IT and Finance department of European medium to large enterprise. ACHIEVEMENTSOne of first employees of the company’s site in the Philippines,I was part of the team that consistently and successfully kicked of campaigns in Manila that resulted within the first three months’ growth of operations from 2 campaigns to 9 campaigns having each resources handling the accounts of 3 to 4 clients. The continued excellent performance of our team here resulted in the first years’ additional of 15 resources and contract expansion of 6 clients for 8 different campaigns.Part of 3 person pilot team to handle account for Microsoft ERP (Dynamics) and SAP (Hyperion Replacement) which performed excellently thereby ensuring the company with extension campaigns worth a year’s workload.Successfully launched the lead generation campaign for SAP BPC resulting in contract extension and additional campaigns for SAP BI-COGNOS replacements which targets Cognos users in the UK, Nordics, and South Africa and Informatica users in Finland and UK.Closed SAP CRM lead generation campaign in the UK leading to contract extension and additional campaigns for Siebel and Salesforce.com CRM replacement in Germany, Nordics, and South Africa.Doing training for all SAP campaigns which includes briefings and doing follow-up calls to leads made by other junior marketing agents to make sure that opportunities are always at the highest level.

This Lopez owned company came to hire our services from ACS. I joined this company together with my team and senior managers with the goal of stabilizing their outbound program. We handled the same campaign as before(superpages.com) so we basically introduced the principles and sales skills we had used from my previous job. In addition to it, I handled the statistical analysis for the whole team giving reports to the team manager about the ranking of agent’s production for the day, for the week and for the month. This enabled me to understand more the importance of minimizing cost thru non-production and instrumental to introducing a more competitive atmosphere by introducing additional and creative rewards-system to proven performing resources.

ACS had invited the team that I was part of in SVI to pioneer the outbound aspect of their BPO. This was critical to their success because the aim of the company was to gain ISO certification for both Inbound andOutbound operations. Among the highlights of my career here were to be part of the core performing team that would serve as agents that would be showcased to clients. The campaign we pioneer was also Superpages.com however the role I played was a little different. Being in the core team, we are expected to motivate, monitor and train incoming agents within the shortest possible time without affecting overall production. As a result, we were able to raise the roster from 10 to 70 performing resources in about a year while still maintaining consistent high production.

SVI was one the first outbound call center in the Philippines. The exposure I had was all B2B, specializing in stabilizing the newly kick-off campaigns. I was part of a team who had stabilized a major online advertising company based in USA (Verizon Superpages.com). I had both exposure of maintaining sales to resolving queried sales to increase production and make quality more efficient. The role of a senior outbound agent also provided as a learning point to learn the basic statistical analysis. This involves making team stats for Key Performance Indicators for the whole site.