Senior Manager, Strategic Solutions And Implementation Services - Rewards
CurrentHigh-energy advocate for customer success, delivering expert knowledge in application spaces to both clients and developers. Passionately drive the product roadmap to address current gaps and capitalize on emerging market opportunities. Serve as a key product representative in scrums, focusing on client integrations and new product features. Act as the product lead for change management within the broader Mastercard operating group and as a liaison to Portfolio Management in the Loyalty Solutions group. Effectively communicate the product vision from strategic roadmap development to RFP execution.B2B2C Rewards Program - Spearheaded the integration of the Truaxis Card-Linked Offers platform into Mastercard’s Reward Platform (MRS), successfully migrating 50 million cardholders. Developed a streamlined onboarding process for new channel partners to deliver a seamless cardholder experience. Launched the first hybrid Points/Cash MRS rewards platform and defined a Cross-Border Offer Program that increased both loyalty and transactional revenue. Simplified solutioning processes by reducing options from 64 to 4, improving communication and decreasing the need for consulting. Repositioned product offerings with 30 pipeline clients to better align with client expectations and maximize stakeholder value. Expanded integration capabilities to include Mobile API, enhancing flexibility and reach.
