Vincent Ferrante Email & Phone Number

Purchase, Ny, Us

Global product manager for Mastercard's network products. Helping enable faster, secure, cutting edge payment experiences on Mastercard's network and driving enterprise priorities and revenue growth. Responsible for global product management and commercialization, including strategy, execution, go-to-market and roadmap planning.

Purchase, Ny, Us

Overview• Lead team of Project Management and Integration subject matter experts responsible for customized production configurations for existing and new customers• Accountable for integrating new products into the global implementation framework• Provides internal partners with technical expertise on implementation plans and release requirementsResponsibilities• Provides leadership over production configuration engagements ensuring that project activities are executed according to established operating standards and strategy• Oversees production configuration project activities to ensure that project timelines, budgets and technical requirements are satisfied• Executes processes for integrating new products into the global implementation framework• Confirms alignment of technical and product resources to production configuration projects based on project requirements and roadmap• Engages with customers to resolve complex configuration issues that arise as part of a customer's engagement with Mastercard• Communicates complex issues related to production configuration engagements to senior management• Identifies opportunities for process improvements and provides directive to department in order to pursue improvements and elevate the customer experience• Performs financial planning, forecasting, and budget tracking as well as resource and capacity planning for a team• Formally supervises and coaches a large group and/or teams and ensures compliance to goal setting and performance appraisal process• Helps identify and coach top talent within own teamsExperiences• Successful track record completing projects in alignment with technical requirements and established timeline and budget• Demonstrated ability interface directly with customers for purposes of resolving technical issues• Experience sourcing competitive intelligence and industry best practices from various stakeholders including attending industry events

Purchase, Ny, Us

Overview• Responsible for all aspects of customer consultancy, training, project management, testing, and customized production configurations for existing and new customers• Accountable for integrating new products into the global implementation framework• Internal partnership with Product, Sales, Delivery, and Operation & Technology teams to customize specific implementation plans while providing technical and product expertise to customers pre and post launch• Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needsResponsibilities• Manages logistics for large, complex initiatives (e.g., coordinates schedules, ensures documentation completeness, marks milestones including testing)• Defines and sets team objectives, monitors performance and contributes to the definition and tracking of SLA's• Leads customer training; oversees the beginning-to-end customer implementation process• Reviews customer needs to ensure deliverables meet demands• Provides expertise to critical client inquiries; acts as first-reviewer of escalated requests• Creates road maps and templates for tools (e.g., critical path designs, workflows); designs transaction workflows• Supervise, coach and develop work group/team; ensure compliance to goal setting and performance process; ensure each project is adequately staffed• Manages function resources, approving budgets and staffing for the majority of projectsExperience• Successfully managed complex projects and customer accounts• Experience identifying opportunities for service improvement and outlines accompanying impacts, dependencies and risks• Experience establishing clear roadmaps for project delivery to manage parallel efforts of shared resources• Experience in credit and debit card operations with emphasis on authorizations, clearing, settlement and fraud

Purchase, Ny, Us

ResponsibilitiesManages and maintains Mastercard's network infrastructure by leading day-to-day building, maintaining, and monitoring of networks for all environments (i.e., corporate, production, etc.).Monitors network performance to identify areas of concern or and formulates and implements infrastructure improvements.Assesses Mastercard's network security to ensure effective network safeguard processes are in place and operational networks are running effectively for hosted production systems.Serves as a point of escalation, resolving problems of diverse scopes where analysis of the situation requires in-depth evaluation and judgement.Leads significant efforts within an assigned technology domain to ensure consistency across cross-technology domains.Mentors junior staff by providing training to develop technical skills and capabilities across the team.Job Specific ExperiencesExperience leading a major work stream or multiple smaller work streams for a large network domain initiative, often providing technical guidance and advice to project team members.Experience engaging with the broader technical community to anticipate developments in innovation, often evaluating new solutions and recommending future business network requirements.Successfully contributed to intellectual property development to be applied to project work and shared with internal colleagues.Active participant in global technical communities (e.g., Tech Leadership Network, Architect Guild).Broadening ExperiencesExperience building collaborative working relationships with internal and external partners across technology domains.Experience creating and delivering presentations for internal learning, training events, and/or business discussions.Experience coaching junior colleagues, and providing regular feedback to team members.