Roman Kravchenko Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Managing high budget cross department projects for Ontario Cannabis Retail Corporation and Ontario Cannabis Store.- Following best practices for projects SDLC and their phases.- Managing cross functional teams, managing risks and issues, providing regular and clear updates to stakeholders on projects progress and status.- Creating and implementing PMO initiatives to improve and streamline project management processes, tools and procedures within the company. - Managing Shopify Plus E-commerce projects.- Managing and administrating Cloud Jira Projects, configurations, custom workflows, objects, fields and validation. Training colleagues and team members on new Jira changes for better and robust project tracking and management procedures using native and custom Jira features and tools.

Greater Toronto Area, Canada

- Managing multiple eCommerce projects for international brands and companies. (up to 1.2 Million USD in budget)- Managing Agile teams and using best practices to keep continuous delivery and quality for projects that are compatible with Agile Methodologies.- Providing Mentorship and Coaching for Project Managers and other positions within the company.- Controlling project from discovery and definition phases to full release and post release support stages.- Managing geographically dispersed teams of Backend and Frontend developers, UX specialists, Visual designers, QA specialists and Technical Analysts.- Controlling projects cost performance indexes, managing risks, providing regular reports on project status and progress to client and to executive team.- Planning out best practices and approaches on all functionality and design decisions and requirements.- Managing change requests and cost approval for any out of scope features or wish list functionality.- Salesforce Commerce cloud (SFCC) projects and implementation.

Kyiv

- Managing multiple eCommerce projects for international brands and companies. (Up to 1.2 Million USD in budget)- Controlling project from discovery and definition phases to full release and post release support stages.- Managing geographically dispersed teams of Backend and Frontend developers, UX specialists, Visual designers, QA specialists and Technical Analysts.- Controlling projects cost performance indexes, managing risks, providing regular reports on project status and progress to client and to executive team.- Planning out best practices and approaches on all functionality and design decisions and requirements.- Managing change requests and cost approval for any out of scope features or wish list functionality.

Kyiv

Project manager and Scrum master to 12 team members in various geographical locations. (Java developers, JS front-end and back-end developers, sales managers, dev-ops and admin specialists)- Have organized a process of Agile/Scrum methodology to achieve planned and predictable delivery of features, functionality and important fixes to a large big data E-commerce project in a timely manner.- Constant communication with clients, developers, sales managers to ensure all team members are aware of the progress, status and pulse of our project.- Managing feature requests, precise collective estimation of complex changes and timely delivery of items per signed agreements with clients such as Nvidia, Intel, Phillips and others.- Design product roadmaps for next releases. Mitigate project risks and inform partners, clients and team members of any potential issues that might affect budget, quality or stability of our platform and software components.- Taking active role in making decisions of future changes, improvements to both the software we deliver and the type and quality of service which my team provides for our clients- Coaching the team to achieve better results both for themselves and for our company.

Kyiv

- Managing Projects: early discussions stage, requirements gathering, clarification and implementation, reviewing reports from R&D and QA, Product roll out supervision, Post-roll out support and communication.- Managing team of R&D, QA, and Support specialists to overcome any challenging requests or issues that the client company informed or mentioned.- Planning out new features and functionality of existing products to increase its user adoption, simplicity and positive acceptance by end users. Overseeing that R&D team is covering all planned changes to the InvisibleCRM products and implements them in correct way that will make the product a better choice for existing and new potential clients- Keep track of all open and existing issue with products and making sure that the P0 and P1 issue are always addressed in the fastest possible manner and making sure that such issues bring minimum or zero idle time of clients business processes that involve usage of InvisibleCRM products- Conducting demos and presentation of products functionality and features- Organising and conducting Kick-off meetings with InvisibleCRM larger clients and making sure that necessary parties have been included. Provided all information, noted all desires and needs of the client, Explained products possibilities, features and technical limitations to make sure that the project plan is clear for all parties of the engagement. - Providing CEO and board of directors with reports regarding InvisibleCRM company’s success on various deals and projects, revenue information from each deal and overall status on active and ongoing engagements- Experience and work with various CRM systems and CRM applications and their tuning and configuration.- Extended knowledge of Salesforce CRM and CRM based integration software.- Experience in other CRM systems: Oracle Fusion CRM, Netsuite CRM- Extended experience in bug tracking systems such as JIRA and Oracle BugDB. Working with Confluence and SVN.

- Business travelling abroad to participate in negotiations with potential customers, providing on site demos, analytical consultation and support assistance.- Communication, follow-ups and management of tasks concerning QA, R&D and customer decision makers- Providing support for integrated CRM applications- Face to face conversation with customers via phone and WebEx.- Escalation of issues to R&D and support cases management.- Providing of workarounds related to CRM applications, native windows environment and Microsoft Outlook functionality.- Gathering user info and giving recommendations for Analysts and R&D about additions or modifications of current functionality.- Customization of CRM application (via xml editing + some Java scripting) to satisfy user requirements.- Preparing and conducting demo meeting for potential customers.- Preparing and working with virtual environments- Fulfillment of Sales tasks and participating in sales related calls and activities.- Working with QA team to ensure that new releases are passing required acceptance testing and smoke testing before becoming publicly available.- Assisting QA as a full member of the team and conducting QA testing for various software products of InvisibleCRM company.

Monitored and supported over 200 servers. Opened, updated, and performed follow up of trouble tickets with carriers and corporate customers; investigated and resolved errors and problems via remote access. Escalated issues to Tier III in timely manner. Provided customer support for Citigroup, Walmart and other corporate customers. Created troubleshooting procedures and added them to internal knowledge base. Reported bugs to development team; resolved miscellaneous problems. Participated in various IT projects & tasks that helped to improve the quality of work of the company and my department.