Roma Smith Email & Phone Number

Danville, Il

• Administer the President’s work calendar, coordinate meetings and conferences, arrange travel plans and report travel expenses and reconciliations• Plan annual sales and dealers’ council meetings, located in various major US cities (write and distribute RFP, receive bids, negotiate hotel, catering, restaurant, and limousine service contracts, plan and reserve team building activities, and book flights for attendees)• Make travel arrangements for the president, including flights, rental cars, hotels, and restaurant reservations to quarterly board of directors’ meetings, tradeshows, and trips to our business partners and customers• Revise and edit presentations for monthly executive team meeting and quarterly Town Hall meetings, Schedule meetings, transcribe and distribute minutes• Plan, coordinate, schedule, and decorate the annual holiday luncheon• Build, maintain, and distribute the company organization chart; post job openings• Design HR and events announcements and post to the Intranet and in-house televisions • Serve on the Safety Committee; take and distribute monthly meeting minutes• Review and approve management expense reports and time-off requests• Reserve and facilitate off-site meetings for Leadership Development and Strategic Planning• Build Annual Service Award Packets, schedule presentations

Oakwood, Illinois

Managed and organized the office to increase productivity, including filing systems, procedures, and supplies. Performed monthly reconciliations, office expenditures, and maintained service contracts. Directed the public by telephone and walk-in traffic.

Danville, Illinois

Assisted clients in computer lab setting to build resumes, register on job search websites, complete employment applications, and apply for unemployment compensation.

Tampa/St. Petersburg, Florida Area

Marketed financial planner and investment broker through a personalized weekly newsletter. Assisted, receiving client calls and processing requests for withdrawals. Processed new applications and worked directly with clients.

Tampa, Florida

• Managed a team of professional writers, designers, and webmasters; provided final edits and art direction on all brochures and collateral materials, ads, billboards, signage, PSAs, commercials, web entities and social media• Responsible for editorial direction, design, production and distribution of organization publications, communications, annual reports, events marketing, and press releases• Hands-on relationship building with patient ambassadors and their families at conventions, concerts, and partnership events• Directed PSAs and commercials at various hospitals• Public speaking and technical presentations to groups up to 200• Published 5 new websites and launched a 16 page (23 versions) corporate newsletter

Crown Point, In

• Coordinated MS Outlook calendars, meetings, and contacts for the president and other hospital administrators• Served as a point of contact for administrators, physicians, board members, and other internal and external attendees wishing to meet with the president (via phone/in-person/webinar)• Processed online expense reports on a weekly basis • Coordinated business dinners through in-house food services and local restaurant reservations• Created, modified, changed, and cancelled executive travel reservations• Drafted written correspondence for both internal and external communication• Served as Notary Public (IN) for administrative and patient services• Recorded, transcribed, and posted minutes for board reports for senior administrative, Board of Governors, and regional board meetings• Helped coordinate community gatherings and served as liaison between city and community councils and hospital administration; distributed information as appropriate• Handled highly sensitive customer and employee information/issues, always maintaining strictest confidentiality

University Park, Il

• Designed and maintained the Internet websites, client portal, and Intranet sites• Designed wireframes, built navigation dropdown menus, wrote and edited content, and designed or chose graphic elements for interactive data-based forms• Set up and monitored ad campaigns on Google for the Internet site• Senior moderator for Intranet content management system; trained departmental leaders as editors of Intranet• Wrote tutorials for CMS and Intranet using html and Flash• Played an integral part designing the company documentation management system• Designed mock-ups for in-house applications; tested workflows• Special Recognition – redesign of Intranet with MS Content Management Server• Taught MS Word and MS Content Management System to groups of 4 to 30 employee editors

Indianapolis, In And University Park, Il

• Wrote, developed, and maintained special projects, reports, and manuals, including the managers’ procedural manual, company procedures, position descriptions, job standards, and the organizational chart• Edited and published three company newsletters• Handled escalated client complaint calls• Negotiated hotel rates and scheduled company travel for the president, vice presidents, and directors • Human resources liaison between corporate and satellite offices• Interviewed and tested job applicants• In-house Education Coordinator and MS Word Expert• Redesigned and updated all Human Resources forms for company-wide use

Hazel Crest, Il

I designed, developed, and maintained a large website and online newsletter for the Village of Hazel Crest, a suburb of Chicago, Illinois. I did this on my own time, while working at Applied Systems, Inc.