Knowledgeble in Gas Measurement, operating telemetry, Meter Testing using a Transfer Prover, meter trouble shooting, regulator inspecting, Roots, turbine and familiar with orifice plate meters, transfucers, Rosemount transmitters. regulator failure trouble shooting, pressure recording charts, operating SCADA, Roclink. Mercury/Honeywell instrumentation. YZ Odorizer operation, odorant concentration testing, regulating gas flow, chromatography, and using a pressure guage. Formal training on regulators, meter instrumentation, and odorization. Experience working with Maximo and knowledgeable with Advantica. Worked closely with Gas Supply on monitoring the flow of gas using the proper measurements and utilizing meters. Collaborate with team members and other departments to accomplish tasks.

Responding to emergency situations and making critical and knowledgeable decisions, being the first responder to emergency situationsProperly installing gas meters, regulation, and piping to a customer’s house following safety guidelines and policy and procedures.Proficient in regulator and meter trouble shooting, leak investigations on the inside and outside structure. Ensuring the protection of life, person, and property in any situation.Investigating customers concerns with billing/gas consumption problems and interacting directly with the customers in person or by phone.

Answering emergency calls and dispatching to appropriate personnel. Route and dispatch orders. Accurately documenting information on emergency situations. Assisting customer’s with (internal and external) needs in an efficient and professional manner while providing exceptional customer service.

Answering customer calls through multi-line system. Initiating customer orders for service (connects, disconnects, emergency order, etc.) Providing account information and payment arrangements, computes and prepares corrected billings and perform associated record keeping duties.