Román Solé Email & Phone Number

Argentina

- Provide real-time assistance for cases and queries to Support Engineers, including live media: chats, calls and remote sessions.- Update and maintain the technical knowledge of Support Engineers.- Mentor and shadow new employees, introducing them to work processes.- Prepare and share technical team meetings on daily topics.- Creating weekly and monthly analytical reports to managers and team on overall knowledge with a plan to expand it.- Manage projects and tasks focused on driving improvements in service delivery, tools or processes used.- Ensure integrity, strong work ethic and high quality in the team by communicating issues.

Argentina

- Help customer to understand and work with the product.- Work on resolving various technical incidents for the MSPs involving Acronis products.- Perform technical analysis of a technical issue and define an action plan for fixing it.- Maintain deep knowledge of Company operations to support partners’ requests effectively.- Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.

Banfield, Lomas De Zamora, Buenos Aires

- Troubleshooting hardware and software issues- Diagnosing and repairing of desktop/notebook - Administration and installation of SOPerform hardware and software installations, configurations and updates as neededDiagnosing and solvinghardware or software faults.Testing and evaluating new technology.Electronic components repairDiagnosing and replacements of components Hard disks restoring Administration and installation of SO Resolve issues via phone, in person, or electronically