Muhammad Roman Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Compliance & Operations Officer at 365 Care Group | Driving operational excellence and regulatory compliance for global remittance services.Resposibilities:Oversee and verify customer profiles to ensure compliance with KYC and AML regulations.Process and review remittance transactions for accuracy and adherence to international standards.Collaborate with cross-functional teams to resolve discrepancies and improve operational efficiency.Manage end-to-end processing of remittance transactions, ensuring accuracy, speed, and adherence to international financial standards.Maintain up-to-date records of compliance activities, ensuring all regulatory standards are met.Monitor transaction workflows, identifying risks and implementing solutions to mitigate them.

Bahawalpur, Punjab, Pakistan

A passionate and engaging tour guide with 02 years of experience, brings the captivating stories of the Darbar Mahal to life for visitors from all corners of the globe. Fluent in Urdu, English, Punjabi, and Saraiki, i caters to diverse audiences with his informative, culturally sensitive, and entertaining tours. I takes pride in ensuring each guest leaves with a deeper understanding and appreciation for the rich history and architectural magnificence of the Darbar Mahal.ExpertiseComprehensive knowledge of Darbar Mahal's history, architecture, and cultural significance.Skilled storyteller, weaving historical facts with captivating anecdotes and local legends.Adaptable and engaging, tailoring tours to suit different interests, age groups, and accessibility needs.Exceptional communication skills in Urdu, English, Punjabi, and Saraiki, ensuring inclusivity and understanding for all visitors.Committed to providing exceptional customer service, exceeding expectations and creating memorable experiences.

Rahimyar Khan, Punjab, Pakistan

Enthusiastic and results-oriented individual with 6 weeks of internship experience as a Front Desk Officer at Hotel One Rahimyarkhan. Adept at providing exceptional customer service, ensuring smooth guest check-in/check-out processes, and handling administrative tasks with efficiency. Eager to leverage acquired skills and gain further experience in the hospitality industry.Key Responsibilities:Provided warm and welcoming greetings to guests, ensuring a positive first impression.Efficiently handled guest check-in/check-out procedures, verifying identification and processing payments.Maintained accurate guest records and room availability information.Responded to guest inquiries and requests promptly and professionally, resolving issues effectively.Assisted with administrative tasks such as filing, answering phones, and managing petty cash.Proactively identified opportunities to enhance guest experience and exceed expectations.

Khānpur, Punjab, Pakistan

Oversee all restaurant operations: Manage and motivate the waitstaff, ensuring smooth service and guest satisfaction.Maintain high standards: Ensure food quality, cleanliness, and adherence to company policies.Train and mentor staff: Train new waitstaff on procedures, etiquette, and menu knowledge.Resolve guest issues: Address any complaints or concerns in a professional and timely manner.Coordinate with kitchen staff: Communicate orders accurately and manage timing to ensure quick and efficient service.Inventory management: Oversee ordering, stocking, and maintaining inventory levels of supplies.Cash handling: Manage restaurant cash transactions accurately and securely.Reporting: Create and submit daily sales reports and other required documentation.