Romane Mitre Email & Phone Number

Tampa/St. Petersburg, Florida Area

•Build rapport with customers•Problem solving • Coordinate the scheduling and fulfillment of PODS products and services to current customers• Support the sale of add-on containers to existing customers, and/or the sale of new containers to new customers who are routed to Service• Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry• Maintain composure and use proper de-escalation techniques when handling stressful situations

Tampa/St. Petersburg, Florida Area

•Inbound and outbound calls •Problem solving •Assist with customer’s credit cards•Take Payments•Remove late fees & interest charges•Handle Collection Calls•Update Accounts •Report Fraud on customer credit card•Dispute charges for customer•Send out fraud claims•Help with training new hires•Provide outstanding customer service to external and internal customer •Explain billing/payment related question

St Petersburg Beach